Al Santo Reviews Summary

Food Quality

Pros:

• "Brilliant food."
• "Delicious gnocchi."
• "Most delicious meal on Saturday evening."
• "The sea bass was cooked beautifully and was lovely paired with the roast potatoes and tomato/vegetable stew."
• "The gnocchi is the best I've ever had; it's like a cloud."
• "Delicious restaurant-made pasta."
• "The food was fantastic."

Cons:

• "The carbonara was nothing like it used to be, and the gnocchi was super basic, just pesto and gnocchi."
• "The truffle oil with the burrata did not taste much of truffle."
• "Very poor pasta and no sauce."
• "Muscles were not fresh and two mains were below average in terms of flavors."
• "Course black hair found in our starter as we took our last bite and the mains were inedible."
• "Tomato based seafood dish was brown with the amount of anchovy in it."
• "The special sausage pasta very tasteless."

Service

Pros:

• "Service is really good and the staff are so nice and friendly."
• "Especially Oreste, the manager, spent a lot of time chatting with us."
• "The staff were incredible and so attentive."
• "Service was excellent."
• "Staff were so friendly and polite - would 100% recommend to a friend."
• "The staff's attentiveness and knowledge made the evening even more enjoyable."
• "We were served by a lovely boy, very courteous, and knowledgeable; also the gentleman who booked us the table was very friendly."

Cons:

• "From our table we saw that the one who was cutting,slicing the salumi, While was doing so a slice fell down and he puts in his mouth.NO WAY AT ALL! ! !"
• "Instead of apologising or offering something he began to argue with me!"
• "We sat at our table for 15mins with no one approaching us."
• "The staff wasn't exactly rude, but they didn't even apologise for the misleading info here."
• "I booked the restaurant one week and when I was on my way, I received a booking decline mail 20 minutes ago before my booked time."
• "The worst customer service I've ever experienced."
• "Service is really terrible."

Atmosphere

Pros:

• "Great chill atmosphere and an overall friendly vibe."
• "Charming, rustic and stylish atmosphere, busy on a Tuesday night."
• "The atmosphere was so nice and warm on such a drizzly day."
• "The atmosphere is absolutely perfect."
• "The place is very nice and cozy, beautiful atmosphere."
• "The atmosphere that makes you feel at home :)"
• "Fantastic restaurant tucked away in an attractive tree lined area of Fulham Broadway."

Cons:

• "A bit tightly packed and very loud when full."
• "The main part of the restaurant was very WEST LONDON LOUD on a Friday night."
• "I do have a few concerns about hygiene and the noise."
• "Also dog walking around by the tables."
• "Also was cold in there."
• "Very cramped seating!"
• "service actually not very good, they are a bit slow..."

Value

Pros:

• "A great selection of food, very reasonably priced."
• "Was very reasonably priced considering the amount of food and drink we got."
• "All at a reasonable price!"
• "Reasonably priced for the area. A good variety menu reasonably priced for the are."
• "Although prices were reasonable be prepared to pay for good food."
• "Contrary to some other reviews, I believe the prices were more than fair."
• "Amazing prices and location. 10/10."

Cons:

• "On the pricey side but worth it."
• "They left my main on the bill despite spending over £100 on a bill for two people and offered a shot of limencello for free."
• "Seems like they are trying to get as many people through the door as possible."
• "We also overhead two men being over charged £50 on their bill."
• "Prices vary but on the higher side."
• "It was quite expensive for what we had."
• "Prices are fullham prices, mismatching the quality."

Management

Pros:

• "new manager very recently and what a great attitude."

Cons:

• "The manager / owner was very poor and kept changing his mind on walk in customers."
• "The manager then claimed that they had shown us the bottle and assumed that we had understood what we had selected."
• "A waiter then offered a shot of Limoncello as compensation for this issue, which was incredibly insulting and disrespectful."