London Waterbus Company (Camden Town) Regents Canal Waterbus Reviews Summary

Value

Pros:

• "We thought it was really good value and would recommend."
• "Definitely recommend this and it's a great price too!"
• "The views were lovely and the experience was very well priced."
• "For just £12.50 a ticket this is amazing value and well worth doing on a hot sunny day."
• "Reasonable price for tickets and easy to book online."

Cons:

• "A bit pricey I feel, especially as you can walk the entire length of the route at the same speed."
• "It is an expensive bus at best."
• "If I'd paid £25m for a view, I'd want it to be better."

Customer Service

Pros:

• "Great customer service."
• "I also personally thankful to Mr Ben (he promptly adjusted our bookings)."
• "The staff were really friendly and helpful after we'd missed the tour we had originally booked - they just got us straight onto the next boat without any issues at all."
• "Started with a really great customer service team (Brooke) who helped me to change my booking after I’d made a mistake."
• "Really good service as quickly responded to my request to change tickets."
• "The staff we encountered were friendly to us from the moment we queued up to get on at Camden to the moment we got off and waved goodbye at Little Venice."
• "The staff were really wonderful and patient, especially with the other boats kind of stuck in the canal and delaying the trip a bit."

Cons:

• "Terrible customer service. Cancelled our booking with no notice/email."
• "What an appalling service with very poor communication from the staff."
• "The staff were also very rude and unhelpful, infact were yelling at customers."
• "Zero stars if I could. This was the most hideous experience we’ve ever had."

Comfort

Pros:

• "It was quiet and we had our choice of seats."
• "Although the boat was full, we didn’t feel crowded at all."
• "Comfortable seating inside giving shelter from the British weather on a rainy day."
• "The boat was easy to spot and there was plenty of room inside for everyone to take a seat and still feel spacious."
• "Plenty of open windows for ventilation."