Strand Reviews Summary

Salon Cleanliness

Pros:

• "Strand is clean and well-presented."
• "No hair on the floor, bins for nails and strips etc."

Cons:

• "The equipment she used was filthy, full of other people's hair etc."
• "Pretty sure they used a dirty hairbrush on my hair."
• "The 'room' (if you can call it that) is very small and dinghy."
• "To top it off, the salon was quite messy and not a soothing environment."
• "I should have known better and left the place once I have realized how dirty this place looked."
• "This place should be closed down.it is dirty and the staff are rough and rude."

Staff Professionalism

Pros:

• "Thank you so much to Kynsie Brown who did my hair on Saturday the 27th June. You did an amazing job."
• "Strand is wonderful salon, not only in the quality of their work but in the quality of their staff."
• "Such a lovely salon! Amazing employees and so welcoming, lots of options for nails, hair and eyelash extensions."
• "Just had an amazing experience at Strand. I was served by a lovely polish nail technician."
• "Threading lady was very smiley and gentle!"
• "Celina was very professional with her service (full-back), but not only that; it’s the first time I ve been to a beautician for waxing without feeling the pain…"
• "Very friendly and professional staff."

Cons:

• "DANGEROUSLY UNTRAINED STAFF!!!"
• "The hair stylist was AWFUL😱😱😱 !!!! She kept on chatting and laughing with everyone in the store, even the passerby!"
• "the beautician came at 10.15 am and didnt apologise at all.She was rude and did not smile."
• "The hairdresser is an absolute delight to talk to, very professional and both times that I've been there he gave me the most extraordinary hair color and style!"
• "The service and staff are vile and clearly never heard of customer service."
• "Lady busy chatting to other customers."
• "Customer service is all about, service with a smile and 2 fingers behind your back, it is not hard to give, they did not even apologise for the poor service they provided."

Service Quality

Pros:

• "I've always come here to have my eyebrows threaded and tinted and have used Strand for at least the last five years."
• "Got a full set of acrylics and absolutely love them."
• "I have just completed colour change at strand and i love it best hair colour i ever had."
• "Saleem has since TRANSFORMED my long, dark and thick hair from being flat and lifeless to medium length, bouncy with layers and now has VOLUME and looks full of life!"
• "I have been coming here for about 18 months. My hair is always cut by Salim who consistently does an excellent job."
• "I have been coming to Strand for a couple of years now to get acrylics and they never disappoint!"
• "My nails were done really well and the staff were very friendly."