Sun Lounge Beauty Centre Reviews Summary

Customer Service

Pros:

• "She was very polite and friendly!"
• "Very friendly and welcoming. Always great service and great results."
• "The staff at the sun lounge are very friendly I feel comfortable every time I visit."
• "Everyone is very professional and great service."
• "All the staff are welcoming, friendly, polite and always willing to help meet your need and requirements."
• "Lovely customer service even though we were only a drop in customer."
• "As always, a very bright and happy greeting by the staff at the front desk."

Cons:

• "Would not recommend this place to anyone!! They burned me several times while doing laser hair removal."
• "Very disappointed and shall unfortunately not be returning."
• "Would not recommend this company to anyone! My sister was severely burnt by a laser treatment provided by them."
• "They were running 15 mins behind schedule which was the only negative."
• "Service was very rushed and I did not feel comfortable at all."
• "I left feeling mortified and unwelcome."
• "I felt nothing but embarrassment as she had basically infiltrated my private appointment by talking to the employee whilst I walked past."

Professionalism

Pros:

• "An excellent professional service."
• "Stacy has a great work ethic and a personality to accompany it."
• "Family run business who very professional in their services."
• "Very professional in their services, will always endeavour to accommodate where possible."
• "Many thanks, Bonnie. Very professional and trust you totally."
• "When I come here for beauty treatments Bonnie, Hayley and Alex and the other staff are always professional and always do a good job."
• "Bonnie is highly professional and explains everything to put me at ease."

Cons:

• "piercer was very kind however i wouldn’t say that i was pierced by a professional."
• "The piercer here (bonnie) is an absolute joke who uses cheap jewellery and terrible methods of piercing."
• "They used strip wax on my private parts and leg creases which has left me with burn & tears marks."

Booking and Location

Pros:

• "Will definitely be using the online service to book (which is also an awesome and helpful feature!)."
• "Really easy and straightforward to book an appointment."
• "Good location and a variety of ways to book."
• "Lovely staff, lots of appointments available."

Cons:

• "I booked lvl lashes got tied up in work asked if I could have another appointment told me yes but I would have lost my deposit."

Comfort and Ease

Pros:

• "Made me feel so comfortable with her professional but friendly nature!"
• "Really put me at ease and even sang to me."
• "Always makes me feel comfortable and at ease."
• "Hayley was an amazing therapist who made me feel totally comfortable and at ease."
• "Very friendly and professional service, my 9-year-old daughter's first time having her ears pierced and we were both made to feel at ease."
• "I’ll definitely be back, all of the girls were really lovely, professional and welcoming."
• "All the staff are so professional and friendly they make you feel comfortable."

Cons:

• "It very painful but the lady was nice and we had a good laugh about it."
• "Honestly, you're better off staying at home and buying a takeaway if you're considering going here, unless you like being ripped off and stabbed."
• "My nails are so weak and flimsy where the varnish has chipped off."

Hygiene and Safety

Pros:

• "Clinically clean and to a high standard, I can highly recommend Sun Loungez."
• "I felt safe at al times from covid and it’s very clean and they are very cautious."
• "Everything is Covid safe and all the areas are light, airy and spotlessly clean."
• "Very thorough with everything! From paperwork and information to 100% spot on for hygiene."
• "The premises are really clean."
• "Excellent COVID 19 prevention measures in place."
• "They take Covid19 seriously and try to do everything in their power to ensure their clients are kept safe."