Brow Lodge | Body Waxing| Manicure & Pedicure | Beauty Salon | Balayage in Oxford Reviews Summary

Staff Professionalism

Pros:

• "Kusum was so good in her job, she offered me a nice cup of coffee."
• "John did a fantastic job on highlighting my hair, best colour I’ve ever had."
• "Honey did my waxing and she was very thorough and made me feel very comfortable."
• "Sunita is very kind and polite, always on time, and does a very professional job."
• "Sally was professional and did a great job with my Hollywood wax."
• "John was a hardworking and professional gentleman here."
• "Kiran is always on point with treading and waxing."
• "Sunita did a very professional job with eyebrow and facial."

Cons:

• "I had a hairdresser who could hardly speak English, and the color came out almost black."
• "On arrival, I was told quite abruptly that I was late but they would still see me."
• "I got overcharged for threading, just because of being a male."
• "The lady doing my eyebrows was very rough and impatient."
• "They are probably understaffed but take on too many appointments in advance."
• "Jessie lady is very stuck up rude lady please do not go to her."
• "Disgusting experience. Extremely rude staff who do not listen to your wants and needs."
• "Not COVID safe. The owner of this company does not have a Covid safe environment."

Service Quality

Pros:

• "Brilliant service as a regular customer. Very professional."
• "After a tricky first appointment, staff went above and beyond to make sure I was happy with my hair."
• "I had my first visit to Brow lodge yesterday. Had my haircut done by John and it was exactly how I wanted it."
• "I have been here for full body waxing and facial with Sally and Sunita respectively. Wonderful job done by both."
• "The service was excellent and the room was comfortable and clean."
• "Sally always makes you feel very comfortable with waxing and always waxes to a very high standard."
• "My mum and I came for facials. My mum described her experience as a really great one."
• "I had a fantastic experience with Honey today getting a Hollywood wax."

Cons:

• "The nail varnish was quite messy and there was overspill onto my fingers."
• "Got eyelashes done Sunday, rare I can actually afford to do it but by today I have 10 left."
• "I was left really upset today, the color came out almost black."
• "Got to thank both of these lovelies! Honey - My always go to eyebrow person, literally! She knows what she’s doing and does it so well!"
• "However, Sally did provide a very good service this time, taking her time to do the job properly!"
• "First time at Brow Lodge and I wasn’t disappointed. I’d gone in for men’s waxing and decided on a facial as well."
• "I had a french pedicure, and Kusam was very efficient, thorough, careful and professional."
• "My experience here was great, all the ladies were so welcoming and friendly."

Customer Experience

Pros:

• "I would highly recommend coming here, everyone is very friendly and caring."
• "Excellent customer service by staff."
• "It's really great value for money too with the massage chairs, and foot spa."
• "Really nice place to go I was really impressed with how friendly and chatty they all were."
• "I had a Hollywood wax done by Sally. She did a splendid job and made me feel comfortable."
• "All the staff was very friendly. Definitely be back. Definitely recommend Brow Lodge to everyone."
• "I have been going to Brow lodge for years. However, today I met Kiran who did my waxing."
• "Sunita is very kind and polite. She is always on time and does a very professional job."

Cons:

• "I had a hairdresser who could hardly speak English."
• "I was told quite abruptly that I was late but they would still see me."
• "I had an appointment with Sally for eyebrow threading and waxing. She was fantastic with attention given to detail."
• "I will always come here! The ladies are amazing at what they do polite and very efficient."
• "Have come here to get threading done numerous times before however this time I got overcharged."
• "I had a fantastic experience with Honey today getting a Hollywood wax."
• "My mum and I came for facials. The staff weren’t set up when we arrived for our appointment so we waited about 10 minutes."
• "First of all, the people there were amazing!!! They were so sweet, like, tremendously sweet."