Visible Changes Hair and Beauty salon Cardiff,wales(City centre) Reviews Summary

Staff and Service

Pros:

• "Wonderful staff and awesome service!! I’ve been coming here since I was 15/16."
• "The staff are very lovely and welcoming to all customers and always offer a great service."
• "Friendly staff, happy to talk through everything and give advice."
• "The staff there are always friendly and welcoming as well as extremely professional and meticulous in everything they do."
• "Super helpful and friendly staff."
• "Staff are professional, very friendly and provide a very good customer service."
• "Always a warm welcome from the moment you enter. Farrah, the manager, is friendly and professional."

Cons:

• "Very rude and unprofessional. After seeing the great reviews I decided to get my eyebrows threaded / waxed. First of all, the lady was very unwelcoming the whole time."
• "Wouldn’t recommend really unprofessional never again!"
• "I was appalled by the quality of service that I was provided."
• "never again - very disappointed."
• "** A LOT OF FAKE REVIEWS ON HERE!! Be careful!!"

Pricing

Pros:

• "Very reasonable prices and a welcoming friendly environment."
• "ALSO for such a cheap price!"
• "Very reasonable rates."
• "Reasonable rates too."
• "The prices at the salon are also very reasonable and a very good value for money."
• "She was warm and friendly, offered an amazing service, and also at a very cheap price!"

Cons:

• "I had my hair cut and coloured few days ago and paid £100+ at another salon but when I got home I found that there were patches of hair which were not coloured properly."

Quality of Service

Pros:

• "I absolutely love coming to see the ladies at visible changes."
• "I highly recommend Visible Changes as one of the best beauty salons in South Wales."
• "I get my eyebrows threaded at visual changes on a monthly basis and they never disappoint!"
• "Great decor. Hands down one of my fave places to go to."
• "I’ve never been more satisfied with my threading as how i’ve felt doing it here."
• "Definitely visiting again."
• "Such lovely staff. They offer you 5 star treatment."

Cons:

• "Worst experience with waxing. Burnt my skin that it bled."
• "Asked for curtain bangs fringe, got the complete opposite even showed a picture of how I wanted it."
• "Really disappointed with my haircut here. I wasn't listened to and it was cut far too short."
• "Please don't choose this place for waxing in sensitive areas."
• "I had a similar experience to someone else on here with the Hollywood waxing. It was pretty traumatic to say the least."
• "Wouldn’t recommend for waxing. My appointment started 25 minutes late."
• "The bad saloon ever, cheated me with fake hair colouring without long lasting for a day, now only lasting the bleach colour that I have done."

Hygiene and Cleanliness

Pros:

• "High level of hygiene every time I have been there as customer."
• "The establishment is clean, it is professional and you can tell the ladies really enjoy what they do."

Cons:

• "The general cleanliness was bad. I didn’t feel clean where I was laying and everything that was used looks and smelled like it hadn’t been washed if ever."
• "Midway through she put savlon on from an array of creams that look like they’re never been updated as some looked crusty."