Bounce Mania Reviews Summary

Staff and Service

Pros:

• "The young ladies Amirah and Hanna helped us clean the place in the end and they were fab throughout supporting us with a smile and friendly manner."
• "Friendly staff especially Masumah."
• "What an amazing staff team you have. They were all very courteous and polite."
• "The staff were very attentive!"
• "Staff are very friendly, polite and helpful."
• "The staff are so friendly and welcoming will definitely be coming again."
• "The staff and manager Ahmed were amazing and very attentive."

Cons:

• "Play area staff rude after asking to clear the table the attitudes of the girls are very rude and bad."
• "And staff was not clean so kids had wet socks."
• "Came here today on the 6th of April. Have to say felt really uncomfortable and had to leave within 30 minutes with my kids after finding out one of the staff members has chicken pox which they haven’t recovered from."
• "They have nobody to look after the child."
• "Couldn’t tell who was workers they don’t have uniform to show."
• "Very inexperienced staff."
• "The staff were very rude and not experienced at all."

Facilities and Cleanliness

Pros:

• "Clean and spacious play areas."
• "Probably the cleanest of the soft play centres in Birmingham."
• "Very secure and clean."
• "Top place for kids parties. Very clean soft play."
• "Amazing indoor set up was so clean spacious and all on point."
• "The cleanliness of the place was 10/10!"
• "Very clean and food was amazing."

Cons:

• "Toilets were the worst smelling loos I have ever been into."
• "The area itself needs a lot of deep cleaning."
• "Both - inflatable and softplay area had a lot of dust & hair in each corners."
• "This place is a mess and unsafe."
• "The ladies toilet was so badly smelly and dirty."
• "Just needs someone regularly cleaning as there were balls of hair and lollies and dirt about."
• "Has the potential to be great as it's got a large range of facilities, but is overall a little bit grubby with dusty areas and WET FLOORS!"

Food Quality

Pros:

• "Food is also very tasty, and most of all it is halal which is very rare."
• "The foods were delicious. Fried chicken, fries and pizzas all freshly made."
• "Food was also 10/10. The mango ice cream was definitely my favourite."
• "The food was really good and the staff were kind and helpful."
• "The kids love the food, the burgers and pizza are always spot on. Halal."
• "The food service is great, ordered fries only which was served fresh and tasty."
• "The food is lovely as well."

Cons:

• "I ordered a fish burger for my 6yr old son... I wouldn't even call that fish and full of salad absolutely disgusting."
• "The food was burnt and disgusting."
• "Their food and cleanliness is horrible. Don’t eat from here at all."
• "Food menu could do with updating, just fried food etc."
• "The food area doesn't have ingredients available to check for intolerances, which is unacceptable in 2023."

Value for Money

Pros:

• "Not too busy and reasonably priced."
• "It's a reasonably priced day out."
• "Good quality for money."
• "Great value for money, good food and lots of fun for the kids."
• "The cost for the day was so cheap for us all."

Cons:

• "At £7 per child and £2 per adult 90 minutes is not long enough."
• "Ridiculous service out of order will never go again I do not recommend to book a party here they rob you for your money!"
• "Been there with my 3 years old child got charged £12 just for 1h.30 that's very expensive."
• "The only downside I think is for the price (£8 per child over 4), you get only 1.5 hours of play time."

Atmosphere and Entertainment

Pros:

• "The kids and parents absolutely loved it. Will definitely come back! Thank you Bouncemania."
• "The slides are really high and great. Plenty to do :) would travel again without thinking twice."
• "Pretty decent place for the kids it's got a toddler bouncy castle, and a ball pit assault course. For the bigger kids it's got slides and a little football pitch."
• "Great place to tire out my energetic young children plenty different things to do: inflatable bubble ball, 4 different slides, kids car circuit, bouncy zone, ball pits and more."
• "Lovely place, friendly staff, really great for children and very entertaining."
• "Super fun place for kids all ages and adults!"
• "Amazing indoor play area for children."

Cons:

• "Music. Is. Absolutely. Blasting!!"
• "The air conditioning wasn't working on the hottest day of the year."
• "The health and safety aspect of the music been so loud in a children's bounce area is worrying."
• "A kids dream but a parents nightmare. Wayyyy too busy."
• "The sitting areas were filthy for quite while after we got there and the staff don't seem keep on top of the cleaning."
• "Kids were running around with no socks and there was plasters and tissues on the bouncy castle."
• "The soft area part has poor lighting compared to the inflatable area."