Wickes Barking Reviews Summary

Customer Service

Pros:

• "Rupali at the trade desk was an absolute diamond she worked through my order and was a great help."
• "Mr Gagan helped me a lot one of the best customer service by him."
• "Customer service staff was very helpful and nice."
• "We wanted Indian sandstone paving stone and found workers Singh and Khalil extremely helpful."
• "The staff are really helpful and friendly."
• "You will not be disappointed with the service that Valentino provides."
• "Regular customer at Wickes, particularly love the Barking branch as we know all the staff working there and they are always very happy to help."

Cons:

• "Absolutely appalled at their customer service, or lack of!"
• "Staff at click and collect were very rude."
• "Don't answer the phone I've been calling from 9 in the morning it is now 5."
• "Rude staffs."
• "Was greated by the horrible AGNES (worker) who has no smile no hi hello and disgusting customer service with the IDGAF attitude."
• "Worst customer service experienced in my life!"
• "Terrible customer service."

Staff Behavior

Pros:

• "Always well stocked and helpful staff."
• "We were served by a lovely young man called Luke. The service was excellent. Nothing was too much."
• "I was fortunate enough to come across a young man who was working in a different department but he stopped what he was doing and helped me find exactly what I was looking for."
• "Pete went above and beyond and is someone who really knows his stuff!"
• "Helpful staff, helped me find exactly the plumbing part that I was looking for but didn't know what it was called."
• "Been a few times. Always a pleasant experience due to friendly helpful staff."
• "The staff are very helpful and it's such a big place which houses pretty much everything you're after for home improvements and any DIY jobs."

Cons:

• "The staff here are a bunch of to55Ers."
• "In front of all customers, a Staff pointed his finger to us and accused to open the boxes."
• "No eye contact because too busy on their phone looking at insta or Facebook!"
• "The store feels quite empty, staff were not engaged and the security man was hovering around the exits and tills as if he suspected everyone from stealing."
• "Had everything we needed, service was poor, the cashier was using the f word with his mate across the floor whilst serving us."
• "No clear pricing related to product and in mess, unhelpful staff on shop floor."
• "You will not find anyone on the shop floor to help out. Very long waiting time on the queue. Basically, customer service does not exist here."

Product Availability and Pricing

Pros:

• "You can get a good bargain here especially if you have a trade account."
• "Online availability system accurately reflects their stock levels."
• "We managed to get long wood pieces to make our shelf in the garage for 3.00 each great bargain !! Great service too !!"
• "Apart from that the store is generally well stocked up and I find most things i need."
• "Great selection of paints etc for the DIY enthusiast like me and staff always welcome to help."
• "Nice kitchens and good choice."
• "Everything under one roof."

Cons:

• "Sold a tin of paint which was obviously a returned opened item."
• "I was expecting better from a reputable company like Wickes. Checked availability online then went to buy at store surprisingly out of stock."
• "Didn't have cement! Wasted journey."
• "One of the worst wickes.. Don't go here if you want to find what you looking for or if you buy anything big such as ply."
• "The Wickes system threw problems with 15% discount and ordering delivery."
• "Online order of coving was only half fulfilled, the corner pieces I’d ordered never arrived."
• "The cons: There is a limited selection of goods."