Caribbee Reviews Summary

Customer Service

Pros:

• "In addition to the outstanding customer service, Caribee Travel has by far the best prices."
• "Even when the airlines didn't seem to know what was going on, Edith had a plan and was there with the support night and day until I was home."
• "The staff are friendly, helpful and always find you the best prices for your trip."
• "Nadeene was at the forefront and was absolutely brilliant dealing with all my queries and my changes."
• "Great staff. They are very helpful, patient, polite and very good customer service."
• "Very friendly, professional and patient, who will try their best to meet your needs."
• "His customer service was amazing."

Cons:

• "As a foot note beware they charge you the now defunct credit card fee for using a credit card."
• "This time I spoke to a new person who was less than efficient!"
• "Usually excellent over the years... and was told they were busy and someone would call me back. Never heard.!!"
• "Last autumn I went to St. Lucia, and the customer service was atrocious."
• "It is their policy to NOT confirm your flight booking in writing when you apparently 'book' a flight that you didn't know you booked apparently."
• "I'm coming on here to express my disgust with this travel agent, and it's a sad pity it's a Caribbean Travel agent, never again will I use the service of Caribbee, very rude and out of order staff, and this is the worst travel agent I booked with."
• "Never again will I use the service of Caribbee, very rude and out of order staff, and this is the worst travel agent I booked with."

Pricing and Deals

Pros:

• "Caribee Travel has by far the best prices."
• "The staff are friendly, helpful and always find you the best prices for your trip."
• "Travel advisor were very helpful found the best deals for me, online were more expensive."
• "Edith and her team find the cheapest, best route and flights for us."
• "Ticket prices to Kingston Jamaica are always competitive."
• "Affordable flights to the Caribbean, booked a flight, after 2 months receive a call from travel agent they found me a cheaper one."
• "Caribee always have the cheapest flights available so I find myself going back to them over and over again."

Cons:

• "I've since managed to book the trip myself by going directly to the airlines.. and its cheaper!"
• "The process of enquiring the price of a trip took about 8 minutes - half of which was me just hanging on an empty line with no explanation."
• "The Worst travel agent ever, I booked my flight, it was cancelled and they kept my deposit even though the airline cancelled my flight didn't get the £150 of my deposit back would never fly with them again."

Staff and Customer Care

Pros:

• "The staff are friendly, helpful and always find you the best prices for your trip."
• "Great staff. They are very helpful, patient, polite and very good customer service."
• "Very friendly, professional and patient, who will try their best to meet your needs."
• "His customer service was amazing."
• "Edith always provides us with great high standard of customer care/service."
• "Nadeene has always been so pleasant, trustworthy, polite and professional."
• "The staff are exceptional and go above and beyond in providing the best customer experiences."

Cons:

• "This time I spoke to a new person who was less than efficient!"
• "Last autumn I went to St. Lucia, and the customer service was atrocious."
• "It is their policy to NOT confirm your flight booking in writing when you apparently 'book' a flight that you didn't know you booked apparently."
• "I'm coming on here to express my disgust with this travel agent, and it's a sad pity it's a Caribbean Travel agent, never again will I use the service of Caribbee, very rude and out of order staff, and this is the worst travel agent I booked with."
• "Never again will I use the service of Caribbee, very rude and out of order staff, and this is the worst travel agent I booked with."
• "Surprised and disappointed in how Club Caribbee has sought to resolve an issue."