Address: Unit MK15, Grand Central New Street Station, Birmingham B2 4XJ, United Kingdom
Phone: +441216431249
Rating: 4.7
based on 216 reviews.
Food Quality
Pros:
"The chicken was extremely tender and juicy!"
"Great food and well priced, nice clean place and good American atmosphere."
"The chicken tenders with chips and Texas Toast were delicious."
"Top-notch fried chicken, really is good quality food."
"Really tasty and good value for money. Who doesn't like fried chicken."
"The chicken is nice and crispy and has a nice taste to it."
"Fantastic chicken (best I’ve tasted!) however chips very salty."
"The chicken here is simply amazing. I've tried the tenders and wings here and both were just great!"
Cons:
"Chicken is a little salty, and tenders were a questionable size/shape."
"The chicken wings I can only remind me of the frozen ones from Iceland."
"Chicken was super skinny, dry, grey and looked liked it was a couple of days old."
"The chicken was almost raw and too thick in the middle and not seasoned at all."
"Worst experience was the foreign waiters who do not know how to deliver good customer service."
"The chicken I was served tasted so watery and bland."
"The chicken tenders with the garlic parmesan sauce... tasted mostly of the oil they were fried in, very greasy."
"The wings were way overdone with hardly any meat on them- would give them a 1*."
Service and Staff
Pros:
"I was pleasantly surprised at how quickly and efficiently I was served by the polite staff."
"Rhys demonstrated outstanding customer service, combining professionalism with a friendly demeanor."
"Excellent service from the young lady behind the counter."
"We had a delicious Chicken Tenders with chips and Texas Toast, accompanied by our choices of ranch dips out of the heavy variety."
"The staff were very friendly and attentive."
"Rhys was so friendly and calm showing an very positive attitude."
"The staff on the till were great at telling me what was best to get."
"Really friendly and helpful staff, the food was superb."
Cons:
"The staff seemed a bit hostile though as they didn’t seem to want to be there."
"The lady that took our order was also very miserable. She was mumbling the whole time and was offended and rude when we asked her to repeat herself."
"The woman who I believe was the manager on duty seemed to be extremely agitated and rude when dealing with us."
"The staff working there are not Muslim and do not care they also sell alcohol."
"The food was nice nothing special but the customer service was not ittt."
"Good food let down by staff on tills. Came here on Thursday late afternoon, the girl on the tills was chatting with her colleagues even after she saw me waiting."
"Was rudely told by a staff member that they weren’t ‘doing allergies today’ after asking if I would be able to get their allergy information."
"The only problem was the drinks machine was broken when we went so it was water or beer which was offered."
Value for Money
Pros:
"The food is great value for the quality and quantity and bottomless soft drinks come as standard."
"Great food and well priced, nice clean place and good American atmosphere."
"10/10 - food, speed, service - great stuff!"
"Really tasty and good value for money. Who doesn't like fried chicken."
"The food is amazing! The staff are very friendly! The food that they serve has tempted me back so many times."
"The food was awesome and very filling!"
"The food was nice nothing special but the customer service was not ittt."
"Love this place. Great quality, tasty food at a really good price."
Cons:
"The food was nice nothing special but the customer service was not ittt."
"The chicken wings I can only remind me of the frozen ones from Iceland."
"The food was nice nothing special but the customer service was not ittt."
"The only problem was the drinks machine was broken when we went so it was water or beer which was offered."
"For that price, I'd expect a decent drink with my meal at least."
"The chicken tenders with the garlic parmesan sauce... tasted mostly of the oil they were fried in, very greasy."
"Overpriced for what it is. We paid £20 for an 8 piece wings meal and 5 piece chicken tenders meal."
"I came all the way grand central for a milkshake as i filled a form online and a asian staff called Reshmee refused to give me a milkshake when I showed her the code on my phone."