Address: 9a, Farnham Trading Estate, Farnham GU9 9NN, United Kingdom
Phone: +441252891800
Rating: 4.2
based on 133 reviews.
Customer Service
Pros:
"A quick shout out to Heston who was very patient, friendly and professional."
"Great welcome and plentiful coffee."
"Bought a bike from the web, unseen, and experienced great communications via their Jon Robertson."
"Jon was excellent; he took the time to ascertain my needs."
"Heston kept us informed throughout the transaction responding to our calls and emails immediately."
"Joe managed my sale and was so knowledgable, and nothing was too much trouble."
"The salesman Marc was incredibly helpful, informative and quick to respond."
Cons:
"They were so unhelpful when it came to letting us know if the parts had arrived."
"WARNING, customer service is rubbish as stated by other users here."
"They knew that I was coming, I called them a day before... I wasted in total 6h and 120 GBP on travelling because of Mark(salesperson)."
"Seems this place loves taking your money but when it comes to issues they do not deal within a professional manner."
"Had an automated reply by return and responded to this email. Four days later there has been no attempt to contact me."
"As soon as they had the money, the quality of service hit rock-bottom."
"Terrible service. Refused to honour Honda offer of a FREE data tracker fitted free to ALL Honda bikes."
Sales Experience
Pros:
"Sales very helpful with road testing various bikes."
"Jon Robertson was more than helpful, talking us through every detail and making the experience pleasurable."
"The price offered for the old bike was excellent (it was very clean though)."
"Recently bought a second hand bike from Farnham Honda. I dealt with Andy Alexander who was brilliant from the start."
"I'd definitely buy another Honda from them."
"If you want to buy a bike then I would definitely recommend them."
"Joe Chiverton handling my purchase was friendly and professional, going above and beyond to work around my own work commitments."
Cons:
"They didn't listen when I told them I was bringing my wife in to ride pillion."
"They were great until it came to getting a price for my part exchange."
"Brought a bike from these guys and got it delivered and promised a cover to be thrown in with it. Bike arrived but no cover and after two phone calls and more promises it still hasn't arrived!"
"He stole my 3 weeks, They were not helpful at all, Especially Martin."
"Dreadful customer service. Dealer lies when selling machines and claim machines are fully serviced before sale when they clearly are not."
"Poor customer service. I travelled 2,5h, I sat on the bike which I wanted to buy and salesperson 3 min after told me: sorry, bike was sold yesterday."
"I was later on told that the bike didn't have the 0% offer on it and couldn't they couldn't do anything unless I put a large amount down on the bike."
Aftercare and Workshop Service
Pros:
"Great team at Farnham Honda."
"Good service from honda on the front tyre."
"Brilliant service, Jon explain me all things about cb125f before handed over to me."
"Beautiful showroom with so many amazing machines - a genuinely stunning array of all the Honda range and a few other top brands and spec machines which have been part exchanged."
"Excellent customer service here, felt my custom was appreciated, not pushy at all, great attention to detail and well looked after throughout."
"On hand over everything was carefully explained and time taken to see I was happy with my new bike."
"Got a phone call later to say they had rectified the fault and it was ready for collection. When I asked them how much, they stated, 'no charge' as it didn't take them long to sort it."
Cons:
"Sadly, the workshop aftercare was a totally different experience, odd to think it's the same business."
"Last time I had the bike serviced more oil was left down the side of the engine than in it."
"There is a warranty problem on the motorcycle, you wait 2 weeks for them to check."
"Took my CB125F in for its first service. They over tightened the rear axle bolts so I am no longer able to adjust the chain."
"bad seller, my husband has been trying to buy a motorcycle since January and he can't even get the bike, they just blame the pandemic and the deadlines that pass are already pretty big due to the pandemic (from two to four weeks) never they are fulfilled, pessimos, I do not recommend that anyone waste time with this store as they will only have stress and waste time."
"They kept pointing to things saying it needed to be replaced or that's a crack when the parts were completely fine."
"Terrible service department, incompetent and definitely unprofessional."