Nando's Birmingham - Bullring Reviews Summary

Service

Pros:

• "Great service, quality of food is good and tasty."
• "She was patient with me when I was struggling to read my order off my phone and she was super prompt getting my order though."
• "All staff were very friendly and helpful."
• "With its vibrant atmosphere and friendly service, it's an ideal spot to savor delicious meals with friends and family."
• "Staff were generally helpful and smiley."
• "Service was superb, staff very friendly and setting was beautiful."
• "The young gentleman that served us, his name was Frankie, he was very polite, friendly & professional."

Cons:

• "She was rude and disrespectful!"
• "Been here many times last time I did come here I’m pretty sure I promised my self not to come back, however many years later (6) I have returned and guess what still the same old poor service you get 1 hour wait."
• "The manger is shameful and incompetent and should have refused service but he did nothing."
• "Such a worst customer service I have ever seen."
• "The staff were very unprofessional and then when we came to order, again staff was staring and we was stood there for about 10 minutes but it was empty inside Nandos so it wasn’t like they was busy, they was all just stood around talking."
• "But when getting served the woman was rude talking to her friend too and getting my order wrong."
• "Poor to say the least poor customer services bunch of kids running the place."

Food Quality

Pros:

• "The food is always at a good standard."
• "Food was quite good."
• "Very tasty food! Needed something for Weight Watchers. Nandos is King for WW, as chicken does not count."
• "I had the chicken burger with corn cob and rainbow salad."
• "Never tasted a chicken so delicious. The chicken meat is so tender and the spices are truly improving your tasting sensory to a heavenly good level."
• "Food was delicious as always (my partner went for the sunset chicken burger, and I went for the imitator wrap)."
• "The food was reallly delicious and cooked just right."

Cons:

• "Then the salad they brought was so old it had dried up brown edges on green leaves."
• "Chicken bone dry it was sh£t, prego troll was stale, chips were mixed with old chips proper nasty."
• "The garlic bread was under cooked and the chicken was very dry."
• "The buns were very hard and cold. The chicken was cold and dry and the fries were cold and soggy."
• "All the food was cold and chicken was really tough."
• "Food was dry, overcooked, cold, and lacked taste."
• "The chicken was dry and chewy.... so I left most of it."

Cleanliness

Pros:

• "The restaurant is clean and all the staff are very friendly and helpful."
• "Appeared hygienic and tidy."
• "Restaurant seemed clean and tidy."

Cons:

• "The toilets were disgusting."
• "Toilet was disgusting So dirty, wet, tissues on floors."
• "Ashame the cleanliness of the toilets and restaurant was abysmal."
• "The restaurant floor was unclean and slippery throughout."
• "Tables were not clean, I can see food marks on, Chairs looked like they've never been wiped."
• "Hygiene standards are not just lacking but appalling."
• "The bathrooms (mens and ladies) were also revolting."

Ambiance

Pros:

• "All in all we had a really great experience, with really lovely friendly staff."
• "Music was amazing, it was mostly African and I kept dancing it before our meal came."
• "The decor creates a relaxing atmosphere and a laid back experience."

Cons:

• "Half the lights were gone which makes for strange ambiance."
• "Proper dump. Fight broke out with a group of teenagers inside the restaurant."
• "The atmosphere was ok, but there were some people screaming swear words, and there was flies and bugs."