Hamilton Audi Reviews Summary

Customer Service

Pros:

• "John Murray... made the whole process easy and uncomplicated."
• "Ryan could not have been more professional and helpful in his dealings with me."
• "Please pass on my thanks to Grant for answering all my questions with honesty and for not wasting my time with old-school sales tactics."
• "Great service & help from sales advisor Ellie."
• "We bought a new car from Audi Hamilton and Rebecca help us though out the sale and the service received was outstanding."
• "Grant Hutchinson knew exactly what I was looking for and continued to search until he found my perfect car!"
• "John is a very friendly guy who provides an excellent service at all times."

Cons:

• "Arranged to buy a car thought it would be straight forward, have been messed around constantly with documents not arriving etc, so car won’t be ready for when I need it..."
• "Now my car is having issues, I phoned to book it in to be checked and all they can offer is an appointment in May (it’s currently February)."
• "Absolutely useless, what are people who work meant to do with their car if it needs fixed!!"
• "Avoid this dealership for service. Had both my S5 and Q2 in for service and warranty work."
• "The girl who was dealing with my purchase never ever responded to me since she got her good review on her service."
• "S5 was in for 3 weeks and picked up the car with a damaged exhaust gasket seal which was leaking exhaust gases into the car with my family."
• "I didn’t want to go in due to previous experience in an Audi showroom where the staff made me feel like I shouldn’t be in the showroom and looked down there nose at me."

Sales Experience

Pros:

• "Most straight forward deal ever."
• "Recently purchased a used Audi Q5 from Audi Hamilton. Sales service was super slick and probably the most painless transaction I have experienced in my many years of car ownership."
• "After sales support has also been top notch with a couple of post sale details being dealt with promptly and without fuss."
• "Set out to buy a Q5 here and left with a Q5 and a TT. Thanks to the efforts of Phil Curley and his colleagues..."
• "I would absolutely recommend Hamilton Audi."
• "First class experience from start to finish."
• "I've been visiting Hamilton for a few years now and I always find all the staff friendly and welcoming, their coffee is not too bad too."

Cons:

• "Quite a lengthy wait, though. I was approximately 2.5 hours for a service / MOT."
• "Purchased a car from here in which the service was great on the run up to receiving the car. I was charged double on a service plan payment of the car which I was really unhappy about."
• "I was about to buy this car when there was a slight change in circumstances which meant I had to pull out of the deal."
• "The Q2 was on a different level of incompetence. Car was in for a service, wheel bearing change and one of the headlights was starting to turn yellow on the DRL."
• "I took my A6 in for it’s auto gearbox service (£366) as it was due at 40k and l had no record of it and the car had 42k on the clock."

Staff and Dealership

Pros:

• "The staff at Hamilton restore my faith the staff was amazing not pushy."
• "The staff or the lady we dealt with was very professional, but also, she felt personal, as if her full focus was on us."
• "Open via appointment at the moment. Friendly staff and knowledgeable."
• "Highly recommend."
• "Highly recommended!"
• "Wouldn’t hesitate to recommend to anyone searching for their new car."
• "Most impressed with service received from Phil Curley at Audi Hamilton."

Cons:

• "Had to drop my car off at Audi Hamilton. Got lost, sat nav lost the GPS. Phoned Audi and spoke to Lee Ann Fallon. Lee Ann guided me the journey there..."
• "Was originally going to use other dealership near my home but wasn’t getting great feedback."