Ayr Audi Reviews Summary

Customer Service

Pros:

• "The sales and admin team are always polite and helpful."
• "The level of communication and support received from Jason Dunlop greatly enhanced my overall experience of buying my new car."
• "Jeanette Phillips... so attentive! I was kept up to date consistently and she even went above and beyond."
• "I would highly recommend Ayr Audi to anyone. The team have been fantastic throughout the purchase of my new car and have communicated efficiently and professionally from start to finish."
• "Patrick Murray provided the highest standard of customer service that I have had the pleasure to receive."
• "Jeanette who was on the Service Desk couldn’t have been more helpful or supportive throughout the 20 minutes with her great front of house customer services."
• "The staff are friendly and exceptionally helpful nothing is a bother to them."

Cons:

• "The service seems to be somewhat lacking unless you're spending money."
• "No communication received and when limited communication due occur it was the wrong information."
• "Handover of new car to me felt rushed and disorganised, paperwork for service plan was incorrect."
• "The issue however is the hopeless customer service in trying to get a courtesy car sorted which is standard in our agreement."
• "Rude staff, and very limited selection."
• "Terrible sales attitude. Love Audi but won't be buying here again."
• "Audi Ayr are so accommodating until you have purchased the car, then their service is non-existant and borders on rude."

Vehicle Service Quality

Pros:

• "Good to get car back fixed it is only disappointing that the day we were asked to bring car in to garage nobody could look at it."
• "George Milton done a fantastic job in sorting out my wife’s new car."
• "Went above and beyond to ensure my car was available much earlier than expected!"
• "Welcoming service, great communication throughout and quality work carried out in a timely manner."
• "A really professional, helpful and passionate business - streets ahead of the operation in Glasgow."
• "Great attention to detail, kept me in the loop about car before arriving in UK right up until I collect car today."
• "An Excellent service provided by Lee and the team @ Ayr Audi."

Cons:

• "Just don’t allow them to clean your vehicle as I was told there’s a complimentary clean done but inside was ok but outside was filthy."
• "I'm still having work done to the car, even though it has meant to have had 149 checks."
• "Tried in vain 3 times to get my 4 year old Audi in for a service."
• "I was advised my vehicle was ready to be picked up even though the repair hasn’t been completed."
• "However the 2 year comprehensive guarantee cost of over 800 pound, a lot of money."
• "Car out of service for 3 weeks or more twice in as many months."
• "Vehicle was booked in for diagnostic check for the second time which has still not been carried out."

Value and Cost

Pros:

• "I have used Ayr Audi for car purchase and service since 2009."
• "I found Ayr Audi to be very keen to deal and provide a very good car at great value for money."
• "Ayr Audi is an excellent place to find your perfect car."
• "Always had excellent service from Ayr Audi."
• "Great products, great service great deals."
• "Yes Audi ‘can’ be in the upper price range when going for a car, but the 12 years of trouble free motoring have most certainly been worth every penny!"
• "First class service from George Milton, who was very professional and helpful throughout the painless process of buying my new car."

Cons:

• "Over the years I have had a A6..Three A 4's., my recent contact with Ayr was to source a replacement for my existing A 4. I was disappointed with the cost of the new cars."
• "It's an Audi dealer. As soon as you walk through the door, you know you'll leave £££££££'s lighter!"
• "I was paying cash for my car i was a bit disappointed that it was only 1 car I was offered."
• "Need to be more transparent with changeover figure instead of being bamboozled with several other confusing figures."
• "Trade in value on my treasured A7 wasn't great but I got a better deal selling direct to a dealer."
• "Certainly it is the case that having repairs done by the Audi main dealership is more expensive than off-brand options."
• "Because of inexperience or incompetence and pure arrogance as well as a total disregard for customers if I could avoid dealing with you I would."