Zen Metro Reviews Summary

Decor and Ambience

Pros:

• "Beautiful decor in the establishment, a beautiful flower tree placed in the middle of the restaurant really gives it dimension and that tranquil zen type of feeling."
• "The restaurant space is decorated beautifully."
• "Beautiful atmosphere."
• "The venue was clean and beautiful."
• "Beautiful interior design, excellent service and an exquisite dining experience."
• "Walking through the restaurant the overall ambience was unreal - the decor was BEAUTIFUL!"
• "The setting is just gorgeous."

Cons:

• "The interior And ambiance of the restaurant is extremely tacky!"
• "The drinking area needs a makeover in my opinion as it looked dated."
• "The restaurant was so cold! It was uncomfortable, we all kept our jackets on."
• "The manager who took the soup back looked at me as if I was making it up."
• "Not impressed with the portions provided especially the platters."
• "The toilets as they felt unhygienic and this can be a big let down."
• "Biggest let down was the place we were sitting was near the toilets, it STANK!"

Service

Pros:

• "Service was exceptional throughout the night."
• "Great customer service."
• "Service was brilliant. They take great care of their customers."
• "Very friendly and attentive staff, beautiful ambience, nice overall experience."
• "The staff were very attentive and speedy bringing the food out."
• "Service from Aldarin was outstanding along with his team."
• "The service was lovely."

Cons:

• "With our receipt in hand we proceed to leave the restaurant... the so called 'manager' proceeded to chase us to the door shouting 'the bill, the bill'!!"
• "His response was little more than patronising in its nature."
• "The manager sought confirmation from the waiter that took payment, that we had actually paid! No apology, no explanation, nothing."
• "Staff rush you to order."
• "It took a long time to be served as there seemed to only be two servers on the go."
• "Then they had the nerve to take a 20 pounds deposit and I was not late."
• "When we arrived we were waiting for 10 minutes for someone to great us."

Food Quality

Pros:

• "The food was spot on and they were brilliant with the Gluten Free."
• "The knock out dishes were the curries, yellow, green and red, aromatic, spicy, creamy, flavoursome and totally delicious."
• "The food is consistently brilliant and would confidently say that it was the best Thai food in Birmingham."
• "Food was great."
• "The food was fantastic."
• "The food was absolutely beautiful, it was so tasty and fresh."
• "The food was amazing which deserved a five star."

Cons:

• "Certain foods wasn’t close to even being the original taste."
• "Tasteless food. Undercooked rice and padthai."
• "The dishes I ordered were too hot and spicy and not in a good way."
• "The mains especially the curries are truly disgraceful for a place claiming to be pan asian."
• "The food was terrible and not one of us actually ended up finishing."
• "The spicy wok chicken it was extremely disappointing and over priced considering it was £15 alone."
• "Sharing my experience of the worst Thai food I ever had."

Value for Money

Pros:

• "Came here for lunch. Lunch menu is great - a starter and main package is very reasonable."
• "Great value for money."
• "The price is reasonable."
• "Drinks were a little on the pricey side but then veg food was reasonably priced given quality and restaurant location."
• "Good portions of top quality tasty food."
• "Overall price for lunch was very reasonable and great value for money."
• "The food was spot on and for the prices excellent value for money."

Cons:

• "Sadly won’t be going again."
• "Small portion and not worth the price."
• "Salty and over priced."
• "Drinks were a little on the pricey side."
• "They charge extortionate prices for subpar food."
• "The food here is overpriced but ok."
• "Not at all worth the money disgusting."