Bowker Preston BMW Reviews Summary

Customer Service

Pros:

• "Everyone really friendly and helpful."
• "Just collected my BMW R1250GS, very happy with the bike and the service from Mark Christopher."
• "Even though I didn't go through with my purchase of a BMW 3 Series, I'd like to specially mention Andrew Hume for his professionalism when dealing with my inquiries."
• "I would definitely recommend Bowker to anybody interested in a BMW, the entire process from start to finish, not to mention the collection of my car, was brilliant."
• "Mark was extremely courteous, knowledgable and prompt in responding to my various questions and numerous eMails."
• "Paula in the service department is very good too."
• "Natasha was super helpful and explained everything that was going to be done on my car."

Cons:

• "Good location but staff have always been rude and arrogant."
• "Treated like part of the furniture. I went in to enquire about service work but was left standing around while the service receptionists chatted amongst themselves."
• "Hopeless staff., did not want to listen."
• "Heard nothing from them and they didn't return my call."
• "You hear about the 'BMW experience' and how the service is supposed to be next-tier, but I get none of it."
• "No sales people were available. I spoke to the reception lady who tried to help. She took all my details and promised that someone would call me back that day (Saturday), or on Monday latest. I never got any calls."
• "After speaking to the service manger he was not helpful or polite."

Quality of Work

Pros:

• "Nice video of the car being inspected washed and vacuumed on collecting."
• "They identified the fault with my exhaust valve and sorted it."
• "Touring about bike needed looking at sorted it out very helpful and pleasant service staff and mechanic."
• "Fabulous service. Booked 320d Touring in for a brake fluid service and a safety recall."
• "The fault was rectified immediately."
• "Car was collected from my home at the advised time, I was kept updated as to progress."
• "Kept up to date on works on the car and car fully cleaned when I went to collect."

Cons:

• "Paid for full service. Was told I didn't need to pay for additional inspection as it would be done as part of the service. Almost immediately upon leaving the car was vibrating."
• "Big disappointment + wasted time and fuel."
• "Terrible car and terrible service! Had my car in with them to replace timing chain after car had full service history on about 50,000 miles then the same thing happened again 4 years later."
• "Their garage over tightening 4 wheels bolts."
• "Shame had to give it one star. Even doesn't deserve that. Book my car in months ago for a 8 am appointment. Wasn't ready at 12 said its book in for all day."
• "Absurd level of service. The employee could not order a simple part without consulting the factory."
• "Just be careful when you book your car in and double check they have completed the work."

Value for Money

Pros:

• "Decent P/X value offered too."
• "I got a fantastic deal on my car."
• "Car was competitively priced and backed up with a full 12 month warranty/breakdown assistance which gives you total peace of mind."
• "All for £39.99. Brilliant."
• "Service was very good and efficient as it should be and I would certainly recommend this large dealership to anybody looking for a new or used assured BMW."
• "Chris kept the process straightforward and painless for me, had the car delivered to me in no time."
• "A great dealership with excellent service."