Pizza Hut Reviews Summary

Service

Pros:

• "The service was fast, polite with a sense of humor too!"
• "The team was brilliant with us, took time to make sure we had everything, had a little joke with us and was genuinely brilliant!"
• "Amy, the person who served us made us feel extremely welcomed and was so friendly!"
• "The staff were friendly and always tended to our needs."
• "The staff were exceptional, best service we've had for a long time, they were especially good with our toddler."
• "The staff are always super friendly and helpful and the food is great."
• "Friendly staff who recognise regulars."

Cons:

• "Couldn't host our team of 16 people, staff seemed to be confused about what was even going on."
• "Never to return didn't like the salad bar unhygienic where everyone are using the same spoon."
• "We had to order and pay plus pay a premature tip."
• "Had to wait 20 minutes for them to take away the dirty food plates."
• "The service was appalling, we had our order messed up and then had to wait even longer for them to sort it."
• "Service very poor, no pizzas on buffet we had to tell staff to put pizzas out."
• "The service was terrible and lots of things missing."

Food Quality

Pros:

• "The food itself was nice, we couldn't fault it."
• "Great pizzas still served with the usual salad bar."
• "All the pizza bases are super fresh yummy and soft. The toppings are too amazing."
• "The food was perfect, just what was wanted and expected."
• "Food was very good."
• "The pizza was a delightful combination of flavors and textures."
• "All the food was lovely."

Cons:

• "Pizza wasn't anything amazing and place layout was terrible also."
• "Flat bread scarcely covered in chicken and mushroom, pieces no bigger than a finger nail."
• "The pizza came out dripping in grease with our 2 sides nowhere to be seen."
• "The pizzas we ordered tasted doughy and flavourless."
• "Both our fries and one of our pizzas were cold."
• "The food was terrible I had the buffet pizza and it was cold."
• "They were luke warm, tasteless and looked unappetising."

Atmosphere & Cleanliness

Pros:

• "Lovely afternoon lunch."
• "Had an enjoyable birthday party at the weekend."
• "This pizza hut is a great place for lunch or dinner."
• "As tables are cleaned they are clearly marked as such."
• "Good, clean premises. Overall a great experience."
• "Positives were it was nice and clean."
• "The restaurant itself was clean & tidy, and it catered very well for children."

Cons:

• "I get frustrated waiting to be seated all crammed near the door."
• "We were kept in a queue for around 20 minutes or so before someone came to seat us."
• "The place can get too crowded especially during busy times so expect a queue at the door waiting for tables."
• "It was a bit cold in the restaurant though and had to leave my jacket on."
• "My seat felt sticky against my shirt and crumbs between seat cushions not appealing."
• "The state of the place, it was disgusting, with crumbs down the creases of the seats."
• "The floor was atrocious, greasy and food everywhere."