Leisureshopdirect Ltd Reviews Summary

Customer Service

Pros:

• "First class service received from Leisureshopdirect when we recently purchased a camping product from them."
• "After Leisure Shop sorted out the UK to NZ mail cost the reed was despatched on Jan 16. Much to my delight it arrived and was installed on Feb 1."
• "The first order seems to have been lost and when contacted Leisure Shop dispatched the item again at no extra cost."
• "On contacting the company they immediately gave me a full refund. Thanks very much."
• "Brilliant parts department. Helped me to identify and source a hard to find grill door for my Thetford cooker."
• "I had a couple of queries regarding the products purchased - neither of which were in any way due to the seller. Leisure Shop Direct replied to e-mails within an hour or so and could not have been more helpful."
• "I would not hesitate to order from this company again."

Cons:

• "Terrible service.... Staff have no interest in helping you match the parts you need with what they have."
• "Totally untrustworthy. Ordered two urgent parts (£250) which I was told were in stock. When email confirmation came through it said in stock in three to six days."
• "This online shop is terrible... the item I purchased has become faulty when it's only 1 Yr old no phone number to call."
• "When I emailed to ask which one was the one I required, the reply was rude."
• "Spoke to a dreadful abrupt rude woman who kept interrupting me and talking down to me."
• "Very disappointed, can't get any info on my order, phone line doesn't work, live chat doesn't work."
• "Customer service is absolutely shocking, tried contacting this company for over a week now, left messages with no response."

Delivery & Stock

Pros:

• "I was very happy with the fast delivery time, very competitive price and the quality of the product."
• "This was BY FAR the cheapest place to buy an Outwell tent to replace our ageing one... Arrived promptly too."
• "Very good company to deal with - bought Avtex TV and Soundbar at a very competitive price with super quick delivery."
• "Fast delivery on my order for a skylight 400x400 for my 33yr old Dethleffs caravan didn't think we would get another with it being an older caravan took five minutes to fit."
• "Amy went out of her way to make sure that the part I wanted was exactly what they had in stock and shipped it to me very quickly."
• "I recently purchased caravan steps from Leisureshopdirect. Not only were the steps at the best price I found but the service and speed of delivery was very impressive."
• "Leisureshopdirect made all the difference by sending these items out quickly and they arrived just in time for the holiday."

Cons:

• "Ordered a fridge freezer from them and cash has been taken from my account e1450, no confirmation email yet."
• "10 weeks later I still haven’t received the items."
• "The website is never up to date with stock."
• "This Company has flooded my inbox with unwanted spam offers."
• "Quite why this company is still advertising stock for sale is baffling."
• "Avoid. Order placed 5th July, on 8th July I had email to say order was ready to be dispatched. Since then I haven't heard or received anything."
• "Disgraceful service. Ordered 1 in stock item early April... now, 14th June its due in stock August."

Product Quality & Price

Pros:

• "Everything about this purchase was great. The stove... gives out comforting warmth and looks great."
• "I bought a Truma combi heater to upgrade the heating in my motorhome. I had a problem with the controller which the support team, together with Truma support, solved within a couple of hours."
• "Good communication from the team. I'm a very happy customer."
• "Excellent product and friendly, professional customer service."
• "New cassette, toilet seat and lid purchased to upgrade old... Best of all everything fitted perfect."
• "I found the staff very helpful."
• "The stove was delivered speedily, well packed."

Cons:

• "OK so they sent my orders to a post code in the UK that does NOT exist, then they blame me for not selecting New Zealand."
• "Why advertise that they have stock when they clearly haven’t?"
• "Don't order parts if you need them in time for a specific job. Says parts are in stock and lets you order then once you've paid they send an email at a later date saying just waiting on these parts to arrive from our distributor."
• "Company steals refund money. Ordered a product online, wanted to return the item. Once returned they refused to refund the postage."
• "Ordered a tent which turned out to be faulty - manufacturer fault."
• "Ordered parts for my Thetford fridge (12 Feb) I've had to contact them to ask about my order 10 days after placing to be told they haven’t got the parts they are waiting on supplier."
• "Claimed to have an item in stock available for next day delivery. After I ordered it I got an email a day later saying it wasn't in stock and I would have to wait over a week."