The ilab Reviews Summary

Customer Service

Pros:

• "Without exaggeration I don't think I've ever experienced such incredible customer service from anywhere!"
• "The whole team are so friendly, professional and very knowledgeable."
• "All the staff, especially Matt, were very friendly & helpful, & the service was brilliant."
• "They knew we had to be back for our child from school and turned it around quicker than promised."
• "They helped us with some great settings as its our autistic sons ipad."
• "The gents in there were both polite and helpful (with a keen sense of humour too!)."
• "I can't recommend this little business enough!"

Cons:

• "ilab tricked me into believing that a hydrogel screen protector was placed over the screen of my phone whereas that didn't happen."
• "Really sad to leave this review as I really liked the shop. I took my partner’s phone in after it obtained water damage to be told it is not drawing power and his data cannot be saved."
• "Came back today to get it replaced only for me to realise that nothing was fixed on it and my screen was damaged already."

Repair Quality and Efficiency

Pros:

• "The speed of repair was exceptional."
• "Returned back to shop in 10 minutes and within that time he fixed the speaker so it’s very crystal clear now."
• "With the right tools and knowledge it actually turned out to be a very quick fix!"
• "They got charge into my phone and backed up all my memories."
• "Every time the service has been professional, quick just fantastic and nothing is ever too much trouble or too difficult."
• "Very quick and professional, phone screen back to working correctly and looks super neat."
• "Service was professional and prompt phone looked brand new when we got it back very pleased."

Cons:

• "The worst solution ever was then offered which is to get me the hydrogel screen protector now that the damage is done."

Cost and Value

Pros:

• "What fantastic value for money."
• "Wasn't as expensive as presumed and the new lens works brilliantly."
• "All at a very reasonable cost. Highly recommended."
• "Was well surprised when he said there’s no need for payment for this service very rare you get a service like this anywhere else."
• "Even fixed a charging issue I had with a kindle in minutes and for free of charge."
• "They didn't even charge this time thank you guys for all your help."
• "And the £5 donation to North Devon Hospice with my new screen is a touch of class."

Cons:

• No negative comments regarding cost and value were provided.