"The staff there are extremely polite and helpful especially those who have served us in the past, namely Dean, Stacey and Jemma the lady who shows you to the table."
"James, the manager was absolutely great. He was very personable."
"Waitresses were very pleasant and doing their best."
"We were served by Sophie who was amazing!"
"Despite being busy, half term week, good speed of service - fantastic first class service from Chelsea, a real credit to the pub!"
"Service from waitresses was good."
Cons:
"The place felt dirty, so we avoided it at breakfast."
"A complete farce. Took over 3 hours to get served the main part of our meals."
"The service; a bit behind the door."
"Obviously seriously short staffed."
"Terrible wait to get served at the bar."
"We then had to wait a looong time for our mains."
"On entering we joined the end of a about six people also waiting to be seated at a table...and waited....and waited."
Food Quality
Pros:
"Everything tasted lovely it was just a shame I'd filled up before it came!"
"Only giving 1 star as the brie bites were really tasty."
"Food was cooked well and service was ok."
"Ordered the chicken dinner it was lovely."
"The chef surpassed all expectations the food was excellent and very well priced."
"Jacket potato with Chipotle beef chilli, with a side salad. Delicious."
"The food was some of the best I've had from the chain."
Cons:
"I had a 'rubber' burger."
"The chips looked old so I would not eat them the peas were well over cooked."
"The food must of been under a hot light for some time as the salad and coleslaw was warm."
"When you do get your food there's things wrong and missing."
"Presentation awful and portion size to cost ridiculous."
"Very small portions of semi cold. Food."
"Food not too good on that occasion, normally good though."
Cleanliness
Pros:
"The bedroom was fine as before, clean and tidy."
"In the restaurant there was room for the pram and the place was cosy enough."
"The general feel is nice. Decor etc."
"The place was clean."
"It was all laid out very covid compliant and nice and clean."
"Really relaxing atmosphere inside."
"Easy wheelchair access. Tables neat and clean."
Cons:
"The picture is at the rear between the restaurant and the rear hotel, great to walk past! NOT. DUMP."
"The carpet was covered in food where we sat and the chairs."
"Outside area looked like it has never been swept cigarette ends everywhere and ashtrays overflowing onto the tables. Awful."
"Place was dirty and didn't feel clean."
"Tables were dirty. Staff were stood around so no excuse."
"The whole place didn't look that clean and decor is looking very tired."
"The pub side of the place is so shabby, with stained chairs, uncomfortable sofas and sticky tables."
Management
Pros:
"The manager kindly took the meal off the tab which I would of requested anyway."
"All said and done, the Manager was brilliant and came and spoke with us before we left and sorted things out."
"Very friendly staff. Manager was very polite and gave us all a complimentary round of drinks."
"Visited yesterday and greeted quickly by Gaynor who went above and beyond to make us feel welcome."