EL&N London - Carnaby St Reviews Summary

Ambience and Decor

Pros:

• "The ambience is refreshing and a very relaxed environment."
• "Cute concept. The loud pink theme and interior really speaks to me and it made everything feel fun."
• "Downstairs decor is such a vibe with pink, neon lights mirrors etc!"
• "A beautiful n a rather warm place, where we caught up with a close friend after 16 years."
• "The place looks very nice but it feels like that’s all they care about."
• "Nice looking place but service leaves much to be desired."

Cons:

• "I personally didn’t enjoy the setting of this specific branch, but that may be personal."
• "The only damper was that the vibes seemed off with the staff though."
• "The stairs to get downstairs could be tricky for someone with an injury or an older person as it is a spiraled metal staircase which is steep."
• "The space near the bar is tight and despite not many people actually standing there that day, it got quite harsh in the queue."

Food and Drink Quality

Pros:

• "I had the Korean chicken baguette, which was nice but not mind blowing."
• "They have a variety of pastries, croissants, cakes, coffee, tea, soft drinks, and many more."
• "I ordered a pistachio frappe and it was amazingly good."
• "Their almond milk cappuccino is really good!"
• "Really expensive cakes and lattes but you are paying London prices and for better cake quality than a random Coffee chain."
• "The menu offered an exquisite variety of delicious dishes. Each plate was a culinary masterpiece - the food was not just tasty but also beautifully presented."

Cons:

• "Delicious cakes but the portions were absolutely TINY! Especially the San Sebastian cheesecake."
• "I like EL&N but this branch let me down. We had hot chocolate and milk cakes both were less than average."
• "Service was slow because one man was working alone."
• "Shockingly overpriced! We had a slice of the pistachio cake - £9.45 for a slice that was about 2cm wide."
• "Although I love their hot chocolate and the ambience, the service is very slow and informal."
• "Very poor service, only one man was very rude and none professional and racist when he saw our hair colour was black."

Service

Pros:

• "Service was good."
• "The food was pretty well priced when I went here, and was tasty as well, the service was pretty good considering it was fairly busy when I went."
• "I recently had the pleasure of dining at El & N, and I must say it was an exceptional experience. The moment we walked in, Naim warmly welcomed us and his service throughout our meal was outstanding."
• "The staff were friendly when they did finally come to the table."
• "Love coming here! They had an offer on where if you order through the app (click & collect) you get £5 off your order. The guy behind the counter was super helping with setting this up."

Cons:

• "Wasn't impressed, the cafe was so clean but the staff took ages to come to our table and explain how we needed to order."
• "The staff is very bad and treat customers badly, especially the one in the picture and another one (woman with red hair) I think is responsible for the cafe from Eastern Europe. Arrogant."
• "Service was slow. Hot chocolate was cold. It was luke warm. We originally wanted to dine in but staff took 20 mins to get us drinks that was meant to be hot but cold."
• "40 minute wait for service even when not busy. Cake was soggy and had been sat out for a while and forgot half the order."