Address: 1 Glasshouse St, London, W1B 5RL, United Kingdom
Phone: +442074946862
Rating: 4.4
based on 143 reviews.
Service
Pros:
"The experience was nothing short of exceptional. He exuded a perfect blend of professionalism and warmth, making us feel incredibly welcome."
"Throughout the meal, he displayed remarkable attentiveness, ensuring our glasses were always full and our needs met without being intrusive."
"He went above and beyond to make our dining experience extraordinary, showcasing a genuine passion for their work."
"Our server Omy was attentive and the service was top tier!"
"The manager, Zenur was very funny, personable and accommodating with all our quirky requests."
"The staff was extremely accommodating. They were able to rest my food and send me on my way before missing the show."
"I can not describe how good the barista lady and the manager, actually the entire team is super nice and LGBTQ friendly."
"I was Very well served by Bianca. She was Very patient and efficient with me and my girlfriend."
Cons:
"I complained and then got a verbal assault from the manager and told I was barred for the rest of my life from all other branches."
"Service is on a poor side. Rather careless staff."
"Took 10 mins to get drinks ordered then another 20 for the cake order in that time the drinks hadn't even been prepped."
"After 30min not even a coffee in front of me? It is not busy at all. Waiters are going up and down and looking around."
"Service was a bit slow. Would have got 4 stars if service just a bit more attentive."
"Really really liked the decor, but unfortunately the service was really bad from both the 2 waitresses available."
"Awful customer experience from the staff."
"Absolutely awful service today! Actually changed my choice from the menu because I was advised it would take too long to prepare!"
Food Quality
Pros:
"Decent enough though and generous but not cheap."
"Their menu knowledge was impressive, and their recommendations were spot-on, enhancing our dining choices."
"The scones are rubbish. They are soft all over. Proper scones should have a crust on the outside and be soft and gooey on the inside."
"Fabulous hot food and lovely cakes. We went for afternoon tea and thoroughly enjoyed."
"It was a wonderful experience! Food and atmosphere were amazing prior to a Broadway show."
"Such a lovely place and generous amounts of food."
"The Mediterranean pizza is one of the best I've ever eaten! Great value too."
"Food was delicious and janeta was lovely and accommodating. Food not only tasted good but was presented beautifully."
Cons:
"very unfortunate experience I went in as I have done several times before ordered a cheese and tomato omelette. It arrived looking a bit odd having started to eat it. I felt it was inedible."
"The scones are rubbish. They are soft all over."
"My cake was really dry, and tasted old. And it even looked old underneath the cream when I scraped it off."
"Pistachio honey cake wasn't so good - it was rather heavy and more on a dry side. Yet pistachio taste was nowhere to be found."
"The cake was taking from the fridge just by hand - no special gloves or cutlery."
"The serving size is laughably small, more like a kid's menu."
"Food was delicious with a very generous conversion of the Garden Breakfast into a vegan one."
"Had the cheese foundue which was supposed to serve 2-3 people but it was barely enough for 1."
Ambiance and Decor
Pros:
"We came here for desert and it’s so adorable! The pink and gold atmosphere was fun and the desserts were delicious!"
"Wonderful gem of a place on the edge of Piccadilly Circus."
"Beautiful place with excellent service from Foysol."
"Beautifully decorated patisserie. Great place to soak up the atmosphere of Piccadilly Circus whist being tucked away from the traffic."
"Amazing quaint place in the heart of London, great service indeed."
"I walk by this place everyday which looks quite magnanimous, and finally decided to come on a weekend to have their breakfast."
"Beautiful decor, lovely waiters and waitresses."
"Fabulously decorated restaurant. Was busy so was a good atmosphere."
Cons:
"It wasn't good and felt so strange to share less that a metre of a gap to get out."
"The place is beautiful too, very nice decor and quick service."
"My friends think it could be a glass not washed or the chicken."
"The outside dining area was left littered with rubbish & tables were not cleared promptly. I don't want to dine in a landfill site."
"The decor is nice I would definately recommend the afternoon tea which had good presentation, lots of different items and very filling and delicious."
"The only downside from my experience was the inattentive staff; waited to be served for good 20mins and for the check we had to ask 4 different waiters."
"Tge food was delicious, the service is awesome the guy name was ZENUR he was very helpful helped us to know the dishes ingredients and answered alot of questions."
"Cakes are stale at the edges and probably not made on site."