Evans Halshaw Citroen Darlington Service Centre Reviews Summary

Customer Service

Pros:

• "Nathan made the handover of our old Berlingo absolutely seamless."
• "Jack Askew was the most helpful salesman I have ever come across."
• "The staff are always incredibly helpful no matter how busy they are they always make time for us."
• "Thomas R made the whole process smooth and easy."
• "The sales advisor who helped me, Thomas Richmond, was excellent."
• "Tino Thomas was an excellent salesmen who put me at ease with the sale of the car."
• "Extremely happy with the service I received."

Cons:

• "I urge everyone not to use Evans Halshaw, unless you want poor service and a car that’s done only 20000 miles and is falling apart."
• "Don't buy from here."
• "Stay away at all costs. Staff just try and pass blame to anyone they can."
• "After sending several emails to Labeeb raising my concerns, I've still to date not received any correspondence from him acknowledging my original emails."
• "They did not call, and again, they didn't pick up the phone when I tried calling them again. The issue still is not fixed after several weeks and I can't use my car."
• "They sell bad unfit for purpose cars. Only out for themselves."
• "Absolute appalling customer service. Dealt with A branch down south who couldn’t help enough."

Vehicle Quality

Pros:

• "I recently bought a lovely clean well Nissan Note from Evans Halshaw Citroen Darlington."
• "Absolutely amazing. Our vehicle is a motability car and my wife in a wheelchair."
• "Spoke to Nathan about a Mustang GT500 that was down south, within a week it was up at Darlington serviced valeted and I was driving away in my very own v8, amazing service and a monster of a car, very very happy."
• "We are thrilled with our new C5 Aircross and look forward to every journey we make in it."
• "I love my new motor. Thanks so much 🤩🤩"
• "The car is stunning driving superb."
• "From seeing the car online, making an initial call to check it was still available, going down to view it and run through the numbers, to getting the car delivered to our house was a seamless process and took just one working day."

Cons:

• "After the sale had gone through I finally got to see the car clean, when I examined the now clean car externally I found numerous scratches that your nail could drop into on the boot panel and entire passenger side of the car."
• "As for the 'qualified mechanics' I took it to someone else on monday evening and it was the wheel hub that is causing the issue."
• "Theres an atmosphere in this store... The lack of customer communication is awful!"
• "I do have to admit that the vehicle is not perfect, but then again it is a vehicle that is 2.5 years old, the issues?... contacted Charlie, repaired with no hassle or grief."
• "Shortly after buying it, the car presented a warning light due to an engine fault."
• "I traveled by train for over 3hrs to collect a car that had been described as in 'excellent condition', as the car was only 1yr old I would have expected this. On arrival at the garage the vehicle had noticeably had paintwork to the rear 1/4 panel."
• "Purchased a 2014 Nissan Note 1.5 DCi in December 2022, and less than a year later I have been met with a massive repair bill."

Staff and Sales Experience

Pros:

• "I had the pleasure of buying my first car from a lovely woman called Lucy who works at Evans Halshaw Citroen."
• "Buying the car was a truly first class experience with Evans Halshaw, all thanks to Sales Executive Gary Dunn."
• "The service staff were courteous, friendly, knowledgeable and could not do enough for me."
• "The sales advisor who dealt with myself Thomas Richmond was excellent from start to finish."
• "Kim was exceptionally helpful in explaining the different ways to purchase."
• "Once again Kim khan has used his expertise to find me the car I need."
• "Brilliant service from Thomas."

Cons:

• "Will never buy a car from here, not only do they 'hide' things that are faulty but when you try to contact them you can never get through to anybody."
• "The service is disgusting and I am stuck in a guarantee that is not worth the paper it is written on."
• "If I could give Kim Khan 1000 stars I would!!!"
• "I have missed days in the office for nearly two weeks because of this, and when I asked if I could get a courtesy car they said no."
• "Steph as she has been dealing with a very difficult situation with our van for over 7 months."
• "John Muir who was handling the sale wasn't helpful, ignored all my calls, wouldn't ring back when I left messages with his colleagues either."
• "The ‘boss’ of this particular branch is unable to deal with customer complaints in a professional manner."