Evans Halshaw Ford Darlington Reviews Summary

Customer Service

Pros:

• "Just purchased a vw t roc 2020 from this dealership, vehicle was excellent in great condition, sales executive Aubrey Graham was fantastic right from the start."
• "Graeme Horner was our first port of call recommended by family and his assistance in buying our new Kuga couldn't have gone better."
• "Had the pleasure of dealing with Ali, he went above and beyond to make sure everything I wanted was made possible."
• "Been looked after from the minute I walked in to the minute I drove away in my brand new car."
• "Overall the service and MOT were carried out well. The courtesy car was good and the updates through the day were informative."
• "I can't fault the service I've just received, even after encountering a few difficulties. Graeme has been more then helpful."
• "From the initial contact with Michael Walls of Evans Halshaw, Darlington Ford to the quick & efficient delivery of our Ford Focus ST Line we were impressed."

Cons:

• "Service was awful!"
• "Got rac out the battery was knackered leaking acid, rac said it hadn't been checked out properly otherwise the problem would of been picked up."
• "However other dealers give your car a wash and vacuum up any mess made inside the car there was a fair bit, (was valeted the day before) stoneacre ford have always done that."
• "We have bought 3 cars from there over the last 3 years.. their customer service is shocking."
• "Was informed car had been sold that morning because I did not pay a holding deposit - which I was not asked for in the first place!"
• "Very poor."
• "Don’t bother going to this garage. Car came with broken door seals, and then I had to take it back within two weeks because of an oil leak."

Vehicle Condition and Quality

Pros:

• "Just purchased a vw t roc 2020 from this dealership, vehicle was excellent in great condition, sales executive Aubrey Graham was fantastic right from the start."
• "Overall a great experience and would definitely recommend this dealership, I wouldn’t want to buy my car from anywhere else now."
• "Picked up my third car in 8 years for my driving school (ambition driving school) from Evans Halshaw today, each time I’ve dealt with Stacey, she gives you fantastic customer service, and can’t do enough for you."
• "Absolutely brilliant service received from the Evans Halshaw Ford Darlington dealership."
• "Furthermore, the car was in excellent condition and was handed over professionally and quickly."
• "Recently picked up my brand new Ford Fiesta ST this is the first time I have purchased a new car, and I can say the whole experience was second to none from start to finish!"
• "Recently picked up my brand new Ford puma and I can’t fault my experience it has been spot on from start to finish!"

Cons:

• "Got rac out the battery was knackered leaking acid, rac said it hadn't been checked out properly otherwise the problem would of been picked up."
• "I bought a used car from Manchester with 3 years extended warranty and then moved out of Manchester. After 3 month, the check engine light turned on, the steering wheel buttons stopped working and a horrible noise coming from the front over the bumps!"
• "EDIT/ less than 24 hours after buying the car the exhaust has sounded like a tractor (Sunday)."
• "2nd EDIT/ after a kind stranger stopped to help me jack the car to free the exhaust which was jammed under the car, I managed to get it back to Evans Halshaw York where they have kept it to fix."
• "Don’t bother going to this garage. Car came with broken door seals, and then I had to take it back within two weeks because of an oil leak."
• "Brake pads needed replacing in front 2 months after buying- £200."
• "SHOCKING! Sold me a £9100 faulty car. I bought a car on 3rd June 2023 and within 24 hours (4th June) the exhaust was blowing and visibly moving side to side."

Staff and Sales Experience

Pros:

• "Graeme Horner was our first port of call recommended by family and his assistance in buying our new Kuga couldn't have gone better."
• "Had the pleasure of dealing with Ali, he went above and beyond to make sure everything I wanted was made possible."
• "Again a massive thank you to Stacey for helping us buy our car!"
• "Absolutely brilliant service received from the Evans Halshaw Ford Darlington dealership."
• "I can't fault the service I've just received, even after encountering a few difficulties. Graeme has been more then helpful."
• "Big thank you to Cal for helping me find a fantastic car, again!"
• "Stacey was positive, friendly and extremely helpful throughout the entire exercise."

Cons:

• "Service was awful!"
• "We have bought 3 cars from there over the last 3 years.. their customer service is shocking."
• "Was informed car had been sold that morning because I did not pay a holding deposit - which I was not asked for in the first place!"
• "Very poor."
• "Don’t bother going to this garage. Car came with broken door seals, and then I had to take it back within two weeks because of an oil leak."
• "Traveled 30 miles to look at a few new car possibilities on the strength of the opening hours being correct on the website to be told by a jumped up salesman, sarcastically we closed 15 minutes ago actually (smug grin)."
• "Never known such rubbish customer service!"