Potts Locksmiths Darlington Reviews Summary

Response Time

Pros:

• "Arrived within 15 mins of being called on a Bank Holiday Monday."
• "Shane is excellent. Turns up quickly when he says he will."
• "Came promptly and was efficient and professional getting me back into my home without causing any damage."
• "Arrived within 15 minutes of calling him, sorted it immediately."
• "Came out today within an hour of calling to look at our back door lock."
• "Sent a message at 9.30 and had someone out within half an hour."
• "Shane arrived at a property we needed a lock changing within 20 min."

Customer Service

Pros:

• "First class service, Shane got to me really quickly as I had locked myself in the house and couldn't open the door, he got the door open and replaced the mechanism all at a good price."
• "Fantastic customer service, very swift response to my phone call."
• "Shane provided a prompt and passionate service to my mother who suffers from dementia."
• "Keep up the good level of service + 5 stars isn't enough."
• "Great response and customer service, would not hesitate in using again and would recommend to anyone with a lock problem."
• "From arrival to departure the customer service was 110% with a Professional attitude maintained at all times."
• "The excellent, friendly service he provided was prompt, efficient and professional."

Professionalism

Pros:

• "He gave us great advice, made suggestions to save us money and was thoroughly professional."
• "I found Shane to be highly professional in my dealings with him."
• "Shane is very friendly, professional and will go out of his way to help or solve the problem at hand."
• "Very professional service would recommend him to anyone."
• "Shane is very professional and a outstanding Locksmith."
• "Very friendly, professional and efficient."
• "He was professional, efficient, a lovely guy and fixed with no fee."

Price and Value

Pros:

• "Reasonably priced too!"
• "He is also very fair with his prices too."
• "Called to get a lock changed because it's jammed and was given money saving advice to try and fix it myself before spending any money to get it changed."
• "Shane from Potts Locksmiths came today to fix our door lock. Shane confirmed that the lock didn’t need replacing yet and didn’t charge for the callout."
• "Price from Potts for the job was £160 all included and from Able £252 plus vat!"
• "Very reasonably priced, thanks for always saving the day!"
• "This is the second time I have used potts services. Outstanding service is an understatement! He managed to fix a lock that the parts are no longer available for, and for an outstanding price."

Cons:

• "DO NOT use Able, they claim to be based in Darlington on Google but they are in fact a National company who charge extortionate prices that are not competitive."