Morrisons Reviews Summary

Store Layout and Navigation

Pros:

• "The thoughtfully designed layout and clear signage make navigating the store a breeze, ensuring that your shopping journey is both seamless and enjoyable."
• "For a large supermarket I like it because you get used to knowing where everything is."
• "Very large store, very clean, tidy."

Cons:

• "What in earth is going on with Morrisons. They've move the produce around in some sort of idiotic way. The coffees are no longer with the teas. The baby aisle is fragmented with stuff separated into different aisles."
• "The layout of the store is a nightmare, things are not grouped together logically, the new fridges and freezers are no good if you are under 5ft 6 or in a wheelchair as you can't reach most of the shelves."
• "No organised one way system, totally disorganized public not taking any notice of social distancing."
• "Visiting this store was like an assault course going round this store.To many assistants with big trolleys filling up shelves."

Staff and Customer Service

Pros:

• "Staff are friendly and helpful and will go out of their way to help you should you need assistance."
• "Despite what other people have said the staff I've encountered are spot on."
• "Local..and staff are very helpful..1 in particular on the checkout..long dark hair in plaits sometimes..she is the loveliest soul..if everyone could take a leaf from her book..the world would be a better place ❤"
• "The staff are very friendly and are really helpful, if you cannot find an item just ask and they will take you to where you need to be with a smile and a is there anything else I can help you with."
• "The staff at Morrisons Killingworth deserve special recognition for their outstanding customer service."

Cons:

• "Social distancing is shocking, sanitizers could do with filling more regularly, and on more than one occasion I've seen the manager being rude to staff on the shop floor in front of customers which I think is completely out of order."
• "Last time I was in someone on the tills was really rude to me."
• "The cafe is horrendous, dirty, not enough staff to clean the tables, staff seem very unhappy and not helpful."
• "Miserable and rude staff, make sure you check with them when their dinner is before asking for help otherwise they’ll say how unbelievable you are under their breath while walking away."
• "Just been to Morrison's Killingworth, I have to say the staff I encountered were absolutely appalling bordering inept, they DID NOT give me 2meaters and squeeze up to me when I was shopping then coughed without covering up."

Prices and Offers

Pros:

• "I used the fuel station, probably the cheapest in the area."
• "Fair prices and quite a few offers."
• "Decent shop, home baked loaves are some of the best from any big supermarket, great value for money on a lot of their produce."
• "Morrison's have everything you need, in very competitive prices, including the lowest price on fuel."
• "Good supermarket with great range of goods available, competitively priced against other supermarkets."

Cons:

• "Prices have doubled over last year or so but quite clear Morrisons are sourcing their produce from the bargain basement."
• "Disgusting £16.50 for two cold breakfasts with drinks, we couldn't even eat them as clay cold."
• "Not as cheap anymore...the loyalty scheme is bobbins not sure if they've trimmed the staff or repurposed em all to online orders but Saturday AM and its packed with 'pickers' for online."

Cafe and Food Quality

Pros:

• "Cheap and cheerful food. Good menu choices. Food always hot."
• "They have a great café instore that serves a tasty full English breakfast."
• "The café/restaurant offers a great all day full english breakfast and other delicious food for a very reasonable price."

Cons:

• "We were there before 9am and the floors were dirty in the cafe."
• "I like shopping at morrisons but the reason for 2 stars is the cafe the food is foul now I ordered a big breakfast the fried bread was like a doorstop the sausage tasted and looked like it had been reheated the bacon was like rubber."
• "Very disappointed. Went into the cafe first for a drink. A hot chocolate and a cappuccino and both drinks were cold."
• "The cafe is horrendous, dirty, not enough staff to clean the tables, staff seem very unhappy and not helpful."
• "Ordered food at this café today and can safely say it was the worst eating out experience I have ever had."