Morrisons Reviews Summary

Store Atmosphere and Layout

Pros:

• "Well stocked supermarket, with a very reasonably priced petrol station attached."
• "Spacious store, friendly staff and they do a cracking breakfast in the restaurant."
• "Great clean and spacious store with plenty of choice."
• "The brickwork decor really gives this store a homely vibe."
• "Large supermarket with plenty of selection with decent pricing."
• "This has a good variety of free from foods at reasonable price."
• "The aisles are wide enough to feel comfortable in the days of social distancing."

Cons:

• "This shop was sad untidy antique shopping trolleys. It seems like no one cares about this shop."
• "Some of the road markings could do with a touch up."
• "Very variable in the quality of food and service."
• "Awful, rubbish layout and staff are not very friendly."
• "Overloaded with signage and very untidy with piles of packaging round the place."
• "Standard of fresh veg was very poor both availability and quality."
• "Too cluttered, untidy, and stressful. I tripped over a mop bucket!"

Customer Service

Pros:

• "Staff very helpful."
• "Queue's are kept as short as possible at the checkouts."
• "Staff at checkouts was friendly."
• "The very friendly checkout operator was not only highly professional and efficient, but took the time to chat whilst doing her work."
• "Staff are always helpful."
• "The staff are great and it's a nice clean shop."
• "The staff in the cafe go that extra mile for their customers."

Cons:

• "Morrisons cafe, Bishop auckland. Never going again."
• "Cafe is ridiculous really. Kids breakfast is 3 items for nearly £3."
• "Staff not helpful."
• "Zero eye contact and not one word from her. Absolutely dreadful customer service."
• "Lady serving on till having a full on conversation with customer, neither of them taking any notice that other people were waiting to be served."
• "The absolutely stone faced miserable and rude woman called Cheryl on the cigarette till."
• "Very rude lady in charge of self serve check out, upset myself and a further 2 other customers while I was waiting."

Value and Pricing

Pros:

• "5 stars to morrisons for the most amazing cream cakes ever. Banoffe waffles are to die for."
• "Called in and found it very good. Lots of different produce reasonably priced massive free carpark and staff seemed very friendly."
• "Sells, tinned / dried, fresh and frozen goods, has a bakery, fish monger, salad bar, butcher... brilliant restaurant, public washroom, customer services desk."
• "Reasonable range generally good value would use most of the time."
• "Best fruit and vegetables I've seen and tasted compared to all other supermarkets, bread counter also fantastic."
• "Their own brand food is reasonably priced."
• "Good fruit and veg, reasonable, cute kids' clothes reasonably priced, plenty of parking and usually lots of tills open."

Cons:

• "The food prices recently have just got so expensive, in some instances the prices a far more expensive than Marks and Spencer but the quality isn’t there."
• "I got 6 food items yesterday that cost me nearly £20 and two of those were reduced items, with the others being put towards one meal, i.e. a chicken with some salad."
• "Morrisons is not the cheapest supermarket But when it has certain offers on then it's worth a trip just to stock up on the items that you need."
• "Very expensive to what it was."
• "You are going to get ripped off regardless of any shopping for groceries or petrol every week everything seems to go up by 10% every week."
• "Just bought Morrisons Hot Cross Buns- terrible! Is there a world shortage of raisins???"
• "A very poor morrisons. It feels very dank in here and there's often an abundance of school and college kids in getting their dinner on the cheap."

Cafe and Restaurant Experience

Pros:

• "Staff always so helpful as always and the security Guy at the entrance went out his way to get me a free sunflower neck band after i explained I had a bad breathing condition."
• "The lady server was fantastic (I'm profound deaf), maybe she should train some of her colleagues about deaf awareness."
• "Visited Bishop Auckland went into Morrisons to get two children's dinners you can then order a ice cream sundae for £1 extra well recommended."
• "It was really nice and thoroughly enjoyed."
• "Quick and cheap and easy Morrisons, Chips, 2 sausage. egg, beans, generous potions... good service, helpful polite... served in 10 min... in a hurry... great."
• "The stores quiet good, cafe staff are lovely..food ok."
• "Very nice cafeteria in Morrison's enjoyed a lovely freshly ground coffee with a lovely sandwich."

Cons:

• "Went for another coffee, had to wait again as they had run out of cups again."
• "Had the half price breakfast at the Bishop Auckland branch. Cut into raw looking mushrooms and dirty fat spilled out all over."
• "Morrisons cafe in Bishop Auckland food ok but the chairs need pads on feet as the noise... is horrendous deafening even!!!!"
• "Cafeteria very poor, only 1 hot drinks machine available, tables sticky needs a good overall clean Long wait for hot food."
• "Restaurants/cafe is a joke!"
• "Food arrived cold and both burnt and raw missed food off the order and refused to rectify it."
• "This is the worst cafe I have ever been to. I purchased a mocca it was just a milky coffee."