Morrisons Reviews Summary

Customer Service

Pros:

• "Very good supermarket with friendly staff."
• "Had fish and chips today at this store... our food came nice and hot with great customer service from the staff."
• "The staff here are all stellar."
• "As a disabled person I find the staff at Morrisons very helpful indeed as they go out of their way to assist."
• "Staff are friendly and helpful enough."
• "Can I just applaud the workers on the deli here...great set of people always very helpful...nice to go in a store were they go that extra mile."
• "I would like to say a very big thankyou to staff members Maryam and Lucy... Excellent customer service."

Cons:

• "Service is apoling. 30 mins at the service desk, waiting for my online order THEN I gave up on the self service check out."
• "Some staff have no basic social skills let alone customer service skills."
• "Went to morrisons in Nelson and Couldn't find the product I was looking for. Went to find a member of staff but nobody around."
• "Today the cafe was very badly run."
• "The staff were busy doing their jobs... they were not very keen to make eye contact or break off from the job that they were doing to serve or help me with a question."
• "Saturday June 20 12:30pm time of visit, first time using self checkout. Girl worker would NOT help in any way at all, threatened with security."
• "Staff are clueless. Card readers at all tills not working.. customers only informed once all shopping is scanned and card is declined. Short staffed rude and terrible planning."

Store Layout & Accessibility

Pros:

• "Located within easy walking distance of town centre and handily placed for the motorway."
• "Been shopping here since it 1st opened in 1999... Always been treated well & seen all the changes throughout the years. Easy layout to find what you're looking for."
• "Parking is large and free but spaces are really narrow."
• "Clean, tidy, plenty of parking available."
• "Large car park, store is bright clean and wide range of foods."
• "A modern and spacious store located close to the town centre of the Dales Market Town of Skipton."
• "Modern looking store, clean, well lit and organised which surprised me as I haven't visited for some time."

Cons:

• "Nothing priced on clearance isle very frustrating."
• "went to your store this afternoon no small bags to put poatoes in other people where asking they where told there is none."
• "Not set out the best and some prices arnt as good as competitors but pretty good."
• "Ten tills have been removed from this store to make way for more self serving stations."
• "Gluten free sections aren't what they used to be, and disabled access needs to be upgraded."
• "Disabled facilities are always a sham at the Morrisons in Nelson. Manual wheelchairs dont work properly neither does the electric wheelchair and dont even get me started on the disabled toilets."
• "Believe disabled loo out of order, but hard to say as no sign."

Product Availability & Pricing

Pros:

• "Good choice of products at keen prices."
• "They have good prices, and a wide variety of products."
• "Plenty of fresh bargains today. Fruit and veg cold meats reduced."
• "The store was clean and well stocked."
• "The offers were fantastic for example a litre bottle of Jack Daniels was only £17:99."
• "The Asian and exotic food sections are the best around in a supermarket."
• "Love Morrisons, all the fresh meats and fish are great."

Cons:

• "Pricey: dearer than ASDA, Sainsbury's and, of course, Aldi and Lidl for the same or equivalent goods."
• "Still numerous items missing, Seabrook crisps, sliced beef, rhubarb trifles, morrisons hash browns, jakemans cough sweets and more."
• "half the things that i need there was none i asked what is wrong at the girl on the till what going on why is the shelves empty."
• "Shelves empty quite often even basics, salad bar poor choice and not topped up."
• "Sometimes the shelves are completely empty... basic items are not available."
• "Looking round the store for various items and lots of the shelves were out of stock."
• "On the two occasions I've been the salad bar was empty on both occasions."

Customer Experience

Pros:

• "The staff are fantastic as always."
• "Clean establishment, professional staff and very keen to help their customers."
• "Nothing is too much trouble for them."
• "I’m writing to compliment the guy who works in the fuel station... He is absolutely lovely and I love seeing him and having a quick chat and a laugh."
• "Good for quick shopping visits when you just need a couple of items or even when you need the full weeks shop."
• "Love Morrison's for the variety of things to buy, they have a salad bar, a fish & raw meat counters, cooked meat counter as well, clothes, great offers, toilets, help desk, everything u need in 1 place."
• "We went canoeing on the canal at the back of Morrisons. After building up an appetite we popped into Morrisons for some food. There was no queue, food was served fast and it was delicious 😋"

Cons:

• "Shambolic setup. Walked in to be quizzed about not wearing a mask."
• "Cafe open until 1600, we arrived at 1515 and they were not serving food."
• "Too many self service tills. Why do I spend all this money and have to wait an age or work for Morrisons for free."
• "I have noticed that a policy of some multi-pack items are priced more are charged differently."
• "Covid rules well applied by staff and customers."
• "The Dirtiest store and the coldest store I have ever been in."
• "Very busy. Take care in the car park not everyone is considerate and it can be hectic."