CareCo Newcastle Reviews Summary

Staff Knowledge and Helpfulness

Pros:

• "Lisa was great help all the way through our shopping experience."
• "Dawn was fantastic!! She's very knowledgeable, professional and helpful."
• "The staff put you at ease the moment you walk through the door, smiling and welcoming."
• "Both Angela and Dawn were lovely, very helpful and made my mum and I feel relaxed."
• "Angela served us over 2 days, helping us to understand what we needed for our mother."
• "Cannot thank Lauraine enough for her help today. She was very friendly and informative."
• "Lisa was so helpful, very knowledgeable regarding all the riser chairs we looked at."
• "Pleasant friendly and helpful staff. Very accommodating showing me and my wife a good range of scooter's."

Cons:

• "My only complaint is that the delivery man THREW my parcel through my front door and didn't even apologise for throwing it."
• "My mam paid extra to have next day delivery; this did not happen. She was promised a refund of the money for the quick delivery this also did not happen."
• "We've looked at a few in the past but she has never liked any enough to buy."
• "The showroom is slightly tucked away and after a stressful drive and missing the turn off a number of times."
• "After purchasing a rise and recline chair we found out quickly this chair did not meet my wife's needs."
• "I was a little disappointed after visiting the shop I was after a wheelchair, the shop assistant said they were due in on 13th august."
• "Terrible place bought a chair for the bath for wife who has terminal cancer got it home and found out it was too big and would not fit."

Product Range and Quality

Pros:

• "We started looking at wheelchairs also and she helped us with all the information about them."
• "After talking to Lisa about our requirements, she explained how each folding scooter worked."
• "I went to Care Co. Newcastle with my wife, son and daughter to have a look at a reasonably priced mobility scooter for use by myself."
• "We shopped at the Blaydon branch on Tuesday 22nd August looking for advice on rise recliner chairs."
• "Visited today to purchase a rollater for my Dad. Angela warmly greeted us on arrival."
• "Very knowledgeable staff. Made sure that I could lift my wheelchair in and out of my own car."
• "Fantastic selection of all you might need and good prices too."
• "Careco made me feel at ease and once I was shown the chairs I was interested in the assistant left me to decide."

Cons:

• "My mam spent almost £700 on a chair that she can not use."
• "I have been a customer for about 7 years but this is the first time I have visited the new store, the staff were very helpful and there is a wide range of products."
• "I had a good time shopping for my mobility scooter at care co. Angela was very pleasant and very informative and extremely helpful."
• "Came to your showroom the other day, was met by a lovely lady named Angela Doyle, she was very helpful and seemed very knowledgeable of your pruduces."
• "Terrible place bought a chair for the bath for wife who has terminal cancer got it home and found out it was too big and would not fit."
• "We were desperate to find a suitable commode for my Dad after a very rushed hospital discharge. The very helpful and knowledgeable Tina Biddle found me exactly what we need."
• "The staff made me feel at eases straightaway. They were so friendly and not judgemental at all."

Customer Experience

Pros:

• "Lisa then left me to it. Browsed through the store trying various chairs till I was ready."
• "I LOVE it and I am so happy I bought it, my mum recently took me out shopping in it and I was so comfortable."
• "Really positive, friendly and professional experience."
• "Good experience. Very friendly assistants, knowledgeable about the products, able to advise without sales promotion speeches."
• "This shopping experience today was made extra special because of the wonderful assistant called Lisa."
• "Just been here today with my mum to get herself a mobility scooter."
• "It was a pleasure to visit your showroom, the staff were great and we came away with a lot of information on our purchase."
• "A big thank you to Tina for her assistance and informative help selecting a fold up electric power chair."

Cons:

• "DO NOT DEAL WITH THIS COMPANY! @careco_mobility took full payment for chairs almost 6 moths ago. Still no sign of the chairs and DELIVERY CANCELLED THREE TIMES NOW."
• "Visited the. Blaydon store with my brother in law where he purchased the neon scooter, after the first outing, the pin holding the seat became faulty."
• "Visited Blaydon branch today with my mother, to view mobility walkers and scooters, was very well taken care of by Angela."
• "Was a pleasure to shop here today the girl who looked after us was lovely and knew just what we wanted, shop was tidy clean and friendly will definitely go here again for any disabilities needs thank you Dawn."
• "Visited the store in Gateshead Tyne and Wear to purchase a recliner chair. The assistant was very young and I was unsure of how she would deal with older people with special seating needs."
• "I was a little disappointed after visiting the shop I was after a wheelchair, the shop assistant said they were due in on 13th august."
• "Terrible place bought a chair for the bath for wife who has terminal cancer got it home and found out it was too big and would not fit."