Austrin Gearbox Specialist Reviews Summary

Customer Service

Pros:

• "The staff are both knowledgeable and friendly."
• "Dave went above and beyond to advise and help me with the issue which is now resolved."
• "Very professional set up, staff extremely knowledgeable."
• "The various people I spoke with were very friendly, helpful and accommodating throughout."
• "The customer service is unbelievably good, friendly and courteous staff that kept me updated throughout the repairs!"
• "The owner has great customer service took time to explain everything they had done."
• "Steven was extremely helpful and very professional, with continuous updates on the progress of the work."

Cons:

• "Extremely patronising person who dealt with my call and difficult to have a conversation with."
• "Picked car up and paid nearly 1000 pound and managed to do 97 miles before RAC brought home with a non-charging alternator."

Repair Quality

Pros:

• "These guys managed to fix my Discovery 3 ZF gearbox that no one else would touch after a catastrophic gearbox failure."
• "Helped me get my classic car gearbox (ford Escort) back to factory condition."
• "The job was done very quickly and professionally and I'm back on the road."
• "The work was completed within 7 days as estimated."
• "They did a first-class job on my gearbox service and the first good run the gear changes were smoother never felt a single change."
• "Car was towed in within a week even though they busy. Car looked at Monday, drove away Friday with new box."
• "The gearbox service was much cheaper than main dealer prices and independent garages that won't necessarily have the right expertise."

Cons:

• "However, some additional parts took longer to arrive, which was beyond AGS's control."

Professionalism

Pros:

• "Absolute professionalism from my first call with Dave when booking my car in."
• "The most professional garage I’ve ever experienced."
• "Very professional and high level of expertise."
• "Professional, polite, friendly and honest."
• "A very professional team headed up by Dave and Steve."
• "Full professionalism and friendly service."
• "Their technical knowledge, facilities and presentation inspired great confidence."

Value

Pros:

• "Fantastic pricing compared to Lez Potter who looked at the job first."
• "The prices were also very reasonable."
• "Considering Audi Newcastle wanted £550 for the job Austrins charges £ 300."
• "Another garage had quoted me £3000 for repairs but Austrin did them for £1560 (after tax)."
• "Total cost was a shocker but itemised bill on email showed parts at cost price and other parts reduced to keep my costs down."
• "Quoted a price and then while they were doing the job, called me to say it didn't need as much as first thought and recommended a cheaper but still effective option - brilliant service."
• "They did everything possible to bring the cost of my repairs down."

Cons:

• "Total cost was a shocker but itemised bill on email showed parts at cost price and other parts reduced to keep my costs down."