Moutreys Reviews Summary

Staff and Service

Pros:

• "Staff were lovely, very helpful and informative about the covid procedures in place and were attentive without being intrusive."
• "The staff were also very friendly and service was very good."
• "The hospitality is second to none, very polite staff, service with a smile."
• "Three staff working on our order.....so welcoming and friendly."
• "The waiting team were smiley and friendly, offering recommendations on food/drink and taking our first family holiday photograph for us."
• "Kind staff and for them being short staffed food times were quite quick."
• "The staff were so good. Helpful, courteous, friendly to the right degree."

Cons:

• "From there service went downhill."
• "The waitress caused a scene shouting saying you need to pay for it."
• "After being shown to our table, we had 4 menus thrust at us, only to have the waitress return in less than 2 minutes to ask what we would like to drink."
• "Poor service had to wait over an hour for the starter to arrive."
• "The restaurant was not busy and the staff were stood around talking between themselves."
• "Waitress came back to take our food orders, made us feel like we were an inconvenience."
• "Service was ok but seemed a little slow after placing our drinks order, I had to send my drink back as the syrup needed changing, I then had to wait another 15-20 minutes for a new drink after asking twice."

Food Quality

Pros:

• "The open kitchen reinforces the quality of the food provided."
• "Calzone and pizzas good and tasty."
• "The food was delicious."
• "Likewise the desserts and starters were top notch."
• "The food was divine, we had easily the nicest carbonara we’ve ever had and a homemade sea food pizza with more toppings on it than in the ocean, cooked to perfection!"
• "Steaks are cooked to perfection."
• "The food was plentiful and tasty, reminiscent of good Italian home cooking not processed at all."

Cons:

• "The dough was hard like a biscuit."
• "Food ok not amazing Brushetta not great."
• "Calzone had the wrong dough, I could barely slice trough it."
• "Everything we had tasted of the same cheap commercial-style sauce."
• "The pizza especially magreta was way too tomatoey for my liking."
• "The pizza we had was hard, dry and over cooked."
• "The pasta sauces and pizza dishes were bland."

Ambience and Decor

Pros:

• "The restaurant has a lovely italian/Spanish decor with a indoor/outdoor feel to it."
• "A very interesting atmosphere for an Italian restaurant...it's got a coastal/ship deck feel to the place which I quite liked."
• "The atmosphere was very homely and relaxing."
• "Staff were welcoming when we arrived at venue and the decor and ambience were great."
• "Service was quite good and the interior is nice."
• "The atmosphere was super cozy providing a lived in, “hearty” feel without feeling run down or tatty."
• "Lovely cosy restaurant tucked away down one of Whitby's cobbled streets."

Cons:

• "Chairs were very uncomfortable."
• "The vibe and lighting is a bit dull."
• "Could really do with a refurbishment as a bit worn & grubby in places especially the toilets."
• "The table was crammed into a corner with no headroom due to the overhanging staircase we were sat under."
• "Dark place with low lighting- you can hardly see what you are ordering or eating."
• "No accessible toilets for chair users."
• "The moment i stepped into the establishment, i was greeted with an overpowering pungent smell of burned oil; the air ventilation is non existent, so you will end up smelling like burnt oil!"