Dunelm Reviews Summary

Customer Service

Pros:

• "Very friendly, helpful staff."
• "The staff are always brilliant and very polite, helpful and helpful to show you exactly where something is."
• "Staff very nice and helpful."
• "The staff were pleasant."
• "Staff here are polite and friendly."
• "The staff are very helpful."
• "Great customer service. Carly who works at the Plymouth branch was rushed off her feet."

Cons:

• "after trying to contact the Plymouth store on several occasions I gave up, as no one answers the phone, and after it ringing for a long time it cuts you off."
• "If I could give less than one star I would. Customer service zero."
• "The 2 members of staff on collection didn't seem very happy in their work & not overly customer focussed."
• "It took ages to track down someone to help."
• "Even when I asked, two shrugged and said they were no 'haberdashery trained'."
• "Terrible customer service. I felt like I was an inconvenience for simply coming to the store."
• "Service awful waited to be served for 20 minutes. Lack of trained staff."

Store Layout & Accessibility

Pros:

• "The shop is well laid out, the cafe is very good, and food is good."
• "Pleasantly surprised at the variety and quality of goods on sale. Easy walking around and browsing the excellent choice of goods."
• "Lift facilities are available and hence disabled friendly."
• "It's pretty well laid out in a way of making sure you cover all the household items."
• "The store is extremely clean and well laid out."
• "Ailes are nice and large with a good selection of household products."
• "Like Aladins cave, everything for the home."

Cons:

• "Can be hard to find what you're looking for though, poorly organized."
• "Very badly organised and no overhead signage of anything to help you find what you need."
• "Negotiate the store with a wheelchair - impossible with all the stock about the place."
• "The shop is being over about so found it hard to find what I needed."
• "It was confusing to find what I wanted, price tags were confusing."
• "Terrible place staff didn't have a clue when asked where an item was."
• "However, very crowded with customers, especially at midday on Friday."

Product Quality & Selection

Pros:

• "Everything for the home, excellent quality for the price."
• "Really really like this Denelm. There is a huge selection of house things including many unique decorations."
• "The collection of duvets and pillows is very good."
• "A very good selection of those and didn't take long to choose. A huge selection of bedding and bedroom items."
• "The haberdashery offers a great service and there is plenty of quality materials to choose from."
• "Everything you need for your home, good quality bedding, curtains and lighting."
• "If there's anything 'literally anything' you need for the home, this place is amazing."

Cons:

• "Only half of table arrived shop reordered and we are keeping our fingers crossed. My question was why deliver only legs. What about top?????"
• "Some things are beautiful. However, a lot of the items are faulty or break very quickly."
• "The only issue I have is that most of their curtains are tab top or eyelet. Personally I prefer tape top curtains and sadly they have hardly any."
• "They don't come with bulbs and they had none of the correct bulbs available and no use without bulbs so left without making a purchase!"
• "Not always of the best quality but for the price it's really good."
• "They only had 1(!) Navy continental pillowcase in stock."
• "However when I got to the till I was charged £1.17. Not a lot of pence but still 56% more than it should have been."

Cafe & Food Services

Pros:

• "Had 2 cream teas up in coffee shop and it was excellent."
• "Nice coffee and piece of cake."
• "Great coffee shop."
• "The cafè is worth a visit as the cakes are lovely."
• "Great coffee in the cafe, there's a basic food selection but all very good."
• "Had the best jacket potatoe.and cappacino."
• "The cafe makes lovely coffee."

Cons:

• "Good overall but the cafe upstairs isn't a cafe as such, it's a servery, everything is bought in ready prepared which is a letdown."
• "Do not go to the cafe upstairs its the worst place on this another service is extremely poor after 20min of waiting you ask where your order is and they say what order oops we forgot."
• "The milk was not nice my friend noticed creamy bits in her cup off Tea."
• "Flooring in coffee shop was rather dirty with food waste."
• "Restaurant very busy long wait."
• "Also a decent coffee shop although that's a bit expensive."
• "The bathroom upstairs is terrible, it smells awfull...I actually heard a woman telling her young child 'let's go to the disabled toilet, it's dirty in here'."