The Northumberland Arms Reviews Summary

Service

Pros:

• "Service was excellent."
• "We were served quickly in the bar by a friendly young man and the drinks and food came out within a timely manner."
• "Friendly staff and great service."
• "The staff couldn't have been more helpful, they were all very polite, friendly and welcoming."
• "The staff are helpful and efficient."
• "The service from start to finish was excellent and friendly."
• "Staff polite and friendly."

Cons:

• "The staff need to be more attentive instead of all sitting out the back chatting and ignoring the bar."
• "The service was very slow...the food was POOR, and we were left feeling completely underwhelmed."
• "Service was frustratingly slow even allowing for COVID-related delays and it being a bank holiday."
• "Service nothing to say, a bag boy would be good as the 16 steep stairs were awkward for a 70 year old. No offer of help."
• "However the service let it down."
• "Service was awful, we had a table for 8."
• "Service again rather disappointing ..would have appreciated a smile ...they looked fed up."

Food Quality

Pros:

• "The food was lovely and so nice to have something different from traditional pub grub."
• "Gorgeous food served by very friendly and pleasant staff."
• "Absolutely fantastic food and well worth the price."
• "The food was really good and fairly priced and served in time."
• "The food was delicious!"
• "The food here is excellent."
• "Food, all courses, were very good."

Cons:

• "Chicken and leek pie did not come up to expectations."
• "The food was average nothing to write home about really."
• "The burger was greasy, avocado was mouldy along with the grapes and salad on the plate."
• "Very limited menu, food was OK but nothing out of the ordinary."
• "Meal was lukewarm and portions small. Dessert menu rather dull."
• "The food was average, a steak the 1st night, I could have done better, to think of it as a signature dish, terrible."
• "The rib eye steak was remarkable in its blandness and otherwise totally forgettable."

Ambiance & Location

Pros:

• "Beautiful location in Felton. Really nice bar with relaxed environment."
• "Pub set in beautiful surroundings in Felton, Northumberland."
• "The pub is in a beautiful setting and has tasteful decor. The seats are comfy and the place is clean and fresh."
• "The Northumberland Arms is a beautiful building with wonderful atmosphere."
• "Stylish pub with gorgeous bedrooms, some of which are dog friendly, in the picturesque village of Felton."
• "A lovely pub in Felton made nicer by the interior, it was most light and airy with plenty of cosyness chucked in."
• "Picturesque setting in Coquet Valley with open aspect and riverside outdoor seating next to car park across adjacent road."

Cons:

• "The upgrade room was a dungeon. But generally the air of a dungeon so dark and dreary."
• "The sound insulation is non existent in the rooms."
• "Ambiance pleasant, but perhaps a little dim in the main bar area."
• "The car park is quite small, could be off putting for some as it's quite a tight car park to manoeuvre in."
• "Also the room shook significantly when a door was shut downstairs."
• "Don't expect it to be peaceful during the afternoon."
• "But badly behaved ones in an indoor restaurant area?"

Accommodation

Pros:

• "The rooms have decent quality furnishings and have slept well when staying there."
• "The room was lovely, big, clean and cosy."
• "The rooms were beautiful and very comfortable."
• "Stayed overnight in the Eshott suite recently. The room overlooked the river, it was huge and the bed very comfortable, the decor was beautiful and in keeping with the style of the hotel."
• "The room was also large and comfortable, with comfy chairs."
• "The room was spotless and was luxurious."
• "Lovely comfortable rooms with great bathrooms and fantastic walk in power showers."

Cons:

• "We booked the room overlooking the river, sadly not available."
• "There was no WiFi in the bedroom (not even a little bit)."
• "The only real downside is the cost for B&B, which is definitely on the high side."
• "Then half way through the meal my son's girlfriend found a hand nail in her food."
• "To think that we paid £13 for one slice of beef and some veg, oh and a nail."
• "Sunday lunch ordered the beef, paid the extra 3 pound to go large got 1 extra roast potatoe and extra Yorkshire pudding shouldn't of bothered, nice lunch but expensive at 19 pound."
• "However when the table was booked we requested a gluten free sticky toffee pudding which was agreed to be made for the occasion. Unfortunately on the day no Gluten Free sticky toffee pudding turned up which was a bit of a let down as it was supposed to be a surprise."

Staff & Service

Pros:

• "The man who served us was very polite, helpful, friendly, and efficient."
• "The staff were so welcoming and looked after all 20 of us really well, the food was fantastic."
• "The staff were so friendly the decoration is warm, cosy and relaxing."
• "The thing that really makes this fantastic place even better are the staff and management- they are so friendly and helpful and cannot do enough for you."
• "The staff were friendly and knowledgeable about their menu and in recommending drinks to accompany your meal."
• "I have to start by saying the service was by far the best I have received in a long time."
• "Staff brilliant and friendly."

Cons:

• "The servers don't want to serve as its waitress service only."
• "Service was terrible, we felt we’d inconvenienced them by being there."
• "The main waiter was so arrogant with us the whole time we were there."
• "Went today for the last time bad food served by children."
• "However the man who served us today was obviously having a bad day and that was reflected in his attitude throughout."
• "Lovely food but terrible and rude service."
• "The waitress unsure what wine was available, other than colour."