Kings Arms Otterton Reviews Summary

Food Quality

Pros:

• "The Sunday roast was wow!"
• "All the meals were absolutely delicious!"
• "Food quality is rather excellent, with great value for money."
• "The food was fresh and well cooked and the dishes interesting."
• "Food was good pub food, portions were great and not too expensive."
• "Food was brilliant and perfectly cooked."
• "The food was excellent, we all had steaks on their Steak & grill night, our steaks were very tasty, cooked to perfection."

Cons:

• "Three out of four meals were inedible, one was the completely wrong item."
• "Frozen food heated and served."
• "I ordered the squid which was poorly cooked and tasted burnt."
• "Childrens sausage was burnt and mash obviously left overs and re-heated in a microwave - looked and tasted disgusting."
• "No sign of the home reared lamb and pretty sure the crab cake starter came straight from the freezer, please sell what you advertise."
• "The dish we ordered, Fish and Chips, tasted like stale frying oil."
• "We ate lunch here and left feeling really disappointed after reading so many good reviews. The edges of my lasagne was inedible as it was rock hard from being microwaved."

Staff and Service

Pros:

• "Staff were very friendly and professional, and very attentive."
• "Staff very friendly. We had a really nice time."
• "Staff throughout my stay were absolutely superb. Can’t emphasise that enough. Went beyond."
• "Room was clean and comfortable, food was amazing and the staff were helpful friendly and welcoming."
• "Despite confusing the order the service was polite, friendly and professional."
• "Staff are extremely helpful and the location is peaceful and relaxing."
• "Really friendly and efficient staff who were very welcoming."

Cons:

• "Rude and cold attitude from the older lady I spoke to."
• "Nice bar tender but the manager was rude and unfriendly."
• "From the off staff were very unattentative, had to go up to bar to get noticed for another drink."
• "Service wasn't brilliant won't be returning."
• "Service from some staff good others to busy talking and standing by the bar."
• "Staff not overly friendly. They could have apologised for the wait and not just stood by the bar chatting."
• "The young men serving at the bar were not the most sociable or happy looking."

Accommodation

Pros:

• "Our room was spotless and comfortable."
• "Room is just what I need. Tea, coffee, nice carafe of water. Nice, clean and cosy."
• "Stunning location, gorgeous rooms, excellent food and great service."
• "Room clean but a bit tight on space in this heat. They did supply fan."
• "Stayed for a two night break with my dog who was made to feel very welcome."
• "Room was clean and comfortable, food was amazing and the staff were helpful friendly and welcoming."
• "Rooms are clean, bright and comfortable."

Cons:

• "The rooms are absolutely not like the photos."
• "The room was tiny, hot, dirty, and poorly maintained."
• "The room which was described as a dulux king room was very tired looking."
• "Despite booking a room for two, we were given a bed that was only 120 cm wide."
• "Room was mediocre, breakfast must have been pre cooked."
• "The whole area didn't fit in with the rest of the pub areas and felt like a garden center cafe."
• "If you are eating in the conservatory it feels like you are being ignored."

Value for Money

Pros:

• "Prices are reasonable."
• "Also tried the early bird menu, great value for the money."
• "Highly recommend.. great value for money."
• "Good range of drinks including local ales and reasonable prices."
• "Staff are all incredibly friendly, helpful and welcoming and prices are reasonable."
• "Good value, tasty food and good size portions."

Cons:

• "The price of a large glass of Pinot Grigio £7.50. Rather extortionate for a country pub."
• "Couldn't even get a drink !!!"
• "Under staffed, over priced and overall not a good experience."
• "Nevertheless, I certainly cannot go out at these prices."
• "Only down side two pints two sandwiches £22. What's that £5.50 an item!!!"
• "Went for a Sunday roast, the food was pretty bad, almost to the point of being inedible."

Atmosphere and Location

Pros:

• "Very warm and friendly atmosphere with clean and modern decor."
• "Good atmosphere in a traditional setting, modernised decor, character retained."
• "Fabulous dog friendly pub situated in the idyllic village of Otterton."
• "Lovely thatched pub/restaurant & welcomes dogs."
• "Nic village pub, in beautiful location."
• "Lovely ambience in a pretty village setting."
• "Service was lovely and atmosphere was chilled but lively enough for a pub."

Cons:

• "But unfortunately I don't see us coming back."
• "We will not return."
• "Time to look for a new regular Sunday lunch venue."
• "Not really impressed with the overall look of the inside of the pub. Rather tired and flies in the area we were dining."
• "Lovely location, however, internals of the pub were a bit tatty."
• "In theory this should have got a lot more stars... however it all went south when we asked for food as they quoted staff shortages and refused to serve us."
• "Visited the King's Arms last week for what we thought would be a relaxing drink. As we approached the entrance we were stopped quite abruptly and told in a very rude manner that nobody was being seated inside so we would just have to find a table outside and wait to be served."