Address: 48 Beauchamp Pl, London, SW3 1NX, United Kingdom
Phone: +442038888898
Rating: 5.0
based on 328 reviews.
Customer Service
Pros:
"Adam and Marya were just as warm and helpful in person as they are in their videos!"
"The whole team including security were so kind and welcoming!"
"We were welcomed warmly into the store where the air con and offer of drinks was greatly appreciated!"
"Marya and the rest of the team were very welcoming, from the authentication to the payout everything was smooth."
Cons:
No negative comments about customer service were provided.
Transaction Experience
Pros:
"After we agreed on a price (that I was more than happy with) I received the money for the bag on the same day!"
"Marya was dealing us and she is very helpful in guiding you on the right track and does her best to help you out with all your questions."
"Selling my bag with Love Luxury was super easy and it didn’t take very long for them to find a buyer."
"First time buying and the Queen Bee - Marya - got my Rolex paid out in 35 mins."
Cons:
No negative comments about the transaction experience were provided.
Product Selection and Quality
Pros:
"The inventory was, of course, stunning and in amazing condition."
"The store is beautiful, we had the opportunity to see some beautiful pieces whilst there."
"They have the best selection of luxury items, and in my opinion, I would definitely recommend buying from this store above any of the other stores."
"Also authenticity guaranteed for peace of mind!"
Cons:
No negative comments about product selection and quality were provided.
Staff Knowledge and Expertise
Pros:
"Marya was just as lovely in person as we see on their social media and very knowledgeable."
"Marya has gone out of her way to ensure that my first experience with Love Luxury has been highly professional and completely transparent at all times."
"Both Adam and Marya were extremely professional and very kind when handling my concerns."
"The customer service was exceptional, as she kept me updated throughout the entire process."
Cons:
No negative comments about staff knowledge and expertise were provided.