Lunar Cycles Reviews Summary

Staff and Service Quality

Pros:

• "The staff were very friendly and helpful and told me exactly what my options were for repair."
• "Excellent bike service and repairs. Professional and honest."
• "Great professional staff, gave me very good advice."
• "They have been professional, knowledgable and very good value for money."
• "These guys are fantastic! Really nice guys, they do their best to give you good value for money, and most important of all; they are good mechanics!"
• "The guys know what they are doing, are fair and are a pleasure to deal with."
• "Very friendly and helpful. Clearly explain what the problems are and what options you have, from the bare minimum to the best practice with no pressure, judgement or snobbery from them."

Cons:

• "The only thing to remark upon was that my handlebars weren't reinstalled at the exact same angle as when I brought the bike in."

Cost and Value

Pros:

• "They’re extremely transparent with costs, and won’t ever do extra work if it’s not needed."
• "I can't recommend them enough, prices are really reasonable considering the extra care and time they take."
• "Good value too."
• "I had to do a double take when they told me the price, I couldn't believe how reasonable it was considering everything they had to do."
• "The prices are very reasonable as well."
• "Found a cheap part for me when they could have sold me a more expensive one."
• "Prices are really reasonable considering the extra care and time they take."

Cons:

• "While on the pricier, the service is excellent -- the best I've found in London."
• "I did have some reservations about how much it cost for me to have my bike serviced and repaired by Lunar Cycles at the beginning, but over time I've learnt that it's worth every penny."

Efficiency and Convenience

Pros:

• "Dropped bike off just after 9 on a Saturday, and it was ready 3 hours later and running perfectly again."
• "Got there five minutes before their closing time and they fixed my puncture there and then."
• "Service was provided same day as promised and I was contacted before any additional parts (cost) was added to my repair."
• "It took a while for the fork to come in through no fault of their own, but Eamonn kept me informed throughout and let me know what was happening."
• "They had four people in the shop helping to get the wheel off, repaired, back on, and ready for me by noon the next day."
• "Prices are fair and the turnaround is quick."
• "They will talk through the best options for you and call you to let you know if anything else needs doing and tell you when it's ready to be picked up."

Cons:

• "It took a week's wait for a repair/service slot, but that only speaks for Lunar's popularity."

Customer Experience

Pros:

• "Will definitely use Lunar again for servicing and repairs and would recommend them wholeheartedly."
• "What amazing people! Every bike store in London is overwhelmed, however these guys still answer their phone, are generous with their advice and provide an efficient, professional and quality service."
• "I wouldn't go anywhere else with my bike now."
• "Lunar Cycles is very close to Kentish Town West Overground station, which makes it easier to get your bike there during the off-peak hours as Transport for London will allow you to travel with your bike."
• "The team at Lunar Cycle are really passionate about bikes and good customer service."
• "The team really know what they're doing and aren't pushy trying to sell you stuff you don't need."
• "These guys seem to be in it as much for the love of cycling as they are for running their business."

Cons:

• "A few months ago, I had a very bad experience at Lunar Cycles so I complained."