Longcroft Luxury Cat Hotel Norbury Reviews Summary

Cat Care and Accommodation

Pros:

• "The suites are spacious, clean and an oasis of calm."
• "The cattery is immaculately clean, spacious, warm and extremely comfortable."
• "Robbie was great and clearly understood the anxieties of us humans leaving our fur babies in the care of someone else."
• "The accommodation itself is very clean and spacious and Robbie will care for your cat as if it was his own."
• "The suites are perfectly sized and very clean."
• "The cat hotel is spotlessly clean and it was obvious from the time I checked our 3 cats in that they were going to be looked after."
• "The place is a perfect holiday home for our cherished boys."
• "The apartments are beautiful. This was my first time letting Tamara stay in a hotel for my holiday and I was the most relaxed about her safety as I've ever been."

Cons:

• "Unfortunately they had very bad diarrhoea and were throwing up for about 5 days after we picked them up. One of them tested positive for a protozoan, which was definitely causing it."
• "We have had only one experience of a cattery since moving to London and it wasn't good."
• "Having had a really terrible experience at a different cattery in the area where our little Coco needed emergency treatment at the vet upon collection, I was so nervous leaving Coco again in a cattery."
• "Unfortunately due to a previous stay at another cattery, both Sylus and Esme did not have a pleasant experience and as such were slightly distressed when I initially took them to the Norbury Longcroft cattery and I felt somewhat uneasy leaving the two of them."
• "We’ve used other Longcrofts for a few years now for our fur baby and this one for us is even better being only 10 minutes away!"
• "It's a really good cat hotel, Roobie is very friendly and our cat has enjoyed a great time with him."

Communication and Updates

Pros:

• "Robbie was just amazing to deal with over the phone and via email."
• "Robbie kept us up to date with emails and photos so we were never worried if the cats were doing okay."
• "Robbie sent emails and photos to update us during their stay which totally put my mind at ease."
• "We received updates regularly along with pictures which reassured us."
• "The regular updates and photos really put our minds at rest - we could relax in the knowledge that our cats were being so well looked after."
• "Robbie sent us regular updates and photos which were really appreciated."
• "Robbie provided regular updates which really put my mind at ease along with photographs."
• "The regular photo updates are lovely and reassuring, and the little gift bag at the end with toys and treats is a lovely touch."

Cons:

• "He sent us updates every couple of days. We were a little hesitant initially as it was the first time for our cats to go in a cattery but they seem to have had a blast."
• "I received detailed regular email updates on their wellbeing whilst I was away with photos of what they were up to."
• "Thanks to Robbie and the team for looking after my rather high maintenance feline! Rob is kept us updated and I was so surprised how well Dods settled in - a testament to the quality of the facilities and the people."
• "The updates they sent us were great and really appreciated. Recommend."
• "We were provided regular updates and pictures via email which put our minds at ease."
• "We were especially comforted that the staff provided regular updates on how our cat was settling in, including photos."
• "For the few days of our holiday, Robbie sent us an update on Coco which really reassured us and allowed us to enjoy our holiday."
• "I received daily updates and pictures of her at play. Robbie took excellent care of him, and I couldn’t be happier. Will definitely be returning."

Personal Care and Attention

Pros:

• "Robbie is definitely a cat whisperer 😻 and I received lots of photos and updates."
• "Robbie managed to get Bart to take medication with no trouble and kept our minds at ease."
• "Robbie kept me updated frequently with texts and pictures, which really helped to put my mind at ease."
• "Robbie is a natural with cats and Pi liked him straight away and started playing with him."
• "Robbie took great care of our two cats. He communicated really well with us, both in the lead up to our trip, and while we were travelling."
• "Robbie really cares about his customers, his business, and most of all, cats."
• "Robbie was a wonderful caretaker of my two Ragamuffin kittens. They were cared for so beautifully as well as played with and groomed."
• "Robbie was a total superstar and looked after my son's kitten, Milo, absolutely beautifully."

Cons:

• "He was always in touch with me to let me know how he was going with my cat and I could see through photos."
• "Robbie was great with him, spending time with him and reassuring our boy."
• "Robbie is incredibly attentive, quick to reply to emails and lovely in general."
• "I received beautiful photos and updates of his activity, and general wellbeing throughout his stay."
• "We really valued knowing our young cats were in safe hands."
• "Robbie was brilliant with our two large boys - both cats were very settled when we collected - no stress and seemed extremely happy."
• "Robbie, the owner, emailed me to let me know that they had settled in and updated me regularly."
• "The manager, Robbie, is really caring. I will definitely keep using Longcroft for all my holidays."