Darlows Estate Agents Caerphilly Reviews Summary

Customer Service and Communication

Pros:

• "I could not be happier with the service I received from Darlows Caerphilly."
• "Gareth was helpful, friendly, and good-humoured which immediately put us at ease."
• "Gareth took us to view multiple properties and talked us through each house."
• "Gareth has helped us with buying our first home and we couldn’t have asked for anyone better to deal with."

Cons:

• "I have since received calls and voicemails repeatedly from Darlow’s, calling about 'my property' (I am not selling!)."
• "This branch keeps contacting me and my partner against our wills."

Professionalism and Expertise

Pros:

• "Claire set a high standard in terms of communication and professionalism."
• "Gareth's knowledge and expertise were evident, and his willingness to go the extra mile was truly commendable."
• "After seeing properties from lots of real estate agents both in Caerphilly and in Cardiff - I can honestly say that Gareth's professionalism and knowledge was the best we found."
• "Gareth showed us around both properties and was always helpful and friendly and answered all of our questions."

Cons:

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Support and Guidance

Pros:

• "Sarah’s in-depth knowledge of mortgage lenders and supportive nature enabled me to find and secure the best deal."
• "He patiently explained every step of the process, ensuring we understood everything thoroughly."
• "We were so well taken care of by Gareth, who was further supported by the rest of the team at Darlows Caerphilly."
• "The rest of the team was more than helpful and they still called us in his absence to progress things for us."

Cons:

• "I called what I believed was an independent mortgage advisor and got through to Darlow’s. After cancelling the appointment and going to someone else, I let Darlow’s know multiple times that I would no longer need them."

Overall Satisfaction and Recommendation

Pros:

• "Words cannot convey how much I appreciate your expertise during the big decision of purchasing a home."
• "Gareth Lewis has been great in helping me and my partner find our first house."
• "Gareth Lewis has been 10/10. I cannot fault the service he has provided."
• "We would always recommend Darlows Estate Agents. The staff are approachable, helpful."

Cons:

• "I've had a wonderful experience finding my new home with Darlows Caerphilly. I’ve received an excellent service from Gareth. He has been incredibly helpful and always available to help me."
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