Rock Up Lakeside Reviews Summary

Cleanliness

Pros:

• "Its very clean, and staff are friendly."
• "Another fantastic experience at Rock-Up Lakeside. The main facilities are spotless and hygiene is kept to a great standard."
• "The soft play is very clean and the climbing walls are amazing."
• "Attended with children for a birthday party. We had access to soft play area, very clean and well kept."

Cons:

• "Toilets messy, paper everywhere."
• "Such a shame it’s so dirty."
• "Also toilets are not clean, one cubicle was flooded and another was just wet all over."
• "Come often over the last two years and disappointed that such a new soft play can’t be kept clean."
• "Visited with a friend for 2 toddlers for the soft play. I couldn't believe how filthy the place was, lots of litter in the soft play, and unfinished food."
• "Filthy, overflowing bins and rubbish on the floors. Softplay stated for age up to 2 had kids of all ages running through, nobody supervising the soft play."
• "This place was unbelievably filthy, food all over tables and floor were the children are playing."

Staff and Service

Pros:

• "She was so encouraging, giving him challenges to reach a little teddy."
• "Jamie was the guide in the climbing area and I couldn’t fault him was really interactive with my son and was so helpful in giving him tips when climbing the walls."
• "The staff, particularly Emily, were very friendly and supportive."
• "Great staff here, all really friendly and polite, and great for explaining and helping with the health and safety and always there to give you advice."
• "The staff were absolutely fantastic. They interacted/climbed with the children made my children feel at ease with larger walls etc."
• "Lovely staff, everyone is helpful and knowledgeable, and makes you feel safe."
• "The staff is friendly and helpful too."

Cons:

• "Never ever plan your children birthday with this place."
• "Was totally shocking, as the last thing you would expect from a service provider is to shout at clients."
• "Extremely rude person at the front desk."
• "She seemed very rude and was not professional at all. Especially to shout at staff members in front of children, ruined our experience."
• "They employ really young kids who have not much customer service experience or skills."
• "Disinterested staff who changed my booking it seems when I was on my way there."
• "Very disappointed by how dirty, unsafe for toddlers and lack of attention this place was."

Facilities and Activities

Pros:

• "There is a soft play area for younger children."
• "Visited Rock Up Lakeside today(11/08/2021) with five children aged between seven and 15. They absolutely loved it."
• "Fantastic venue for climbing. There is a big selection of walls with different levels of difficulty and different ways of climbing."
• "Softplay is pretty good with lots of levels and interesting things to explore."
• "The place has very good facilities and the soft play for kids (who don't want to or get bored of climbing) is good."
• "The rock climbing is fun for all the family and particularly great for kids."
• "A great place for kids to climb in safety."

Cons:

• "It's accident in waiting, if attention is not given to manage and mind the big kids playing in the area."
• "There was no organisation throughout the whole time there."
• "But I have got concerns with the safety of small kids in play area as there is no minder available."
• "Terrible experience at this place with my 15 month old. Much older children allowed to run riot in the toddler area."
• "The toddler area was full of older kids, throwing balls to each other, running around with the danger of pushing other kids down."
• "Avoid if you care about your children safety."
• "The only disappointing factor was the cleanliness of the toilet facilities."

Value and Pricing

Pros:

• "Cost is reasonable in comparison to similar activities."
• "Very reasonably priced."
• "Also fairly priced so that's a plus."

Cons:

• "Great place for a fun overall the only reason I gave 3 star is lack of management."
• "Very expensive then having to pay extra for drop slide."
• "Kids love it hour went so quick slide price should be included with main price an extra £21 for 3 children to have 4 slides each bit expensive this ate into the hour so quickly."
• "Kids really enjoyed it, but seriously overpriced!! Just over 60 quid for me and my two kids... and u only get 50 minutes."
• "Updated review after visiting multiple times over two years... losing a quarter of time which you have paid for is infuriating."