xpressions Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service!!"
• "Huge thank you to Sara who at the store was really helpful in ensuring my youngest sister who was at first scared to have her piercings done, but really handled it well and with encouragement, had got the whole procedure done with."
• "Highly recommend."
• "The staff are very friendly and their service is 100% getting peels done to get rid of dark circles around my eyes and i have notice alot of difference when I first went and now i recommend this place to everyone....."
• "The lady who pierced me was so reassuring and so nice, but at the same time she was also very professional."
• "Farah, Sara and the team are wonderful to work with. They are very professional and welcoming."
• "The staff are so lovely & friendly - makes you feel very relaxed and comfortable."

Cons:

• "I felt sooooo rushed the whole process was soo rushed and made me feel so overwhelmed."
• "She was being very rude to me and undauntedly she forced me to do the treatment."
• "The staff are very rude and make you feel uncomfortable."
• "Terrible customer service. They took our money and did a rushed job."
• "They are very polite to speak but not that professional."
• "The sales women was forcing me to use laser treatment."
• "Ridiculous customer service!! The staff are rude, they don't follow no confidentiality procedures if someone goes in, they announce the reason and ask the person what your here for what area your getting done like seriously??"

Hygiene

Pros:

• "I have been to Xpressions several times and I love it. Lovely friendly staff, great atmosphere, clean and safe."
• "Clean and safe."
• "The Salon is very hygienic with all covid measures adhered to."
• "The place is also spotless, and the workers made me feel at home."

Cons:

• "The lady came from outside too and did not wash her hands, she just cut my hair straight away."
• "The place is so dirty they have a waxing bed at the back and it was so sticky they didn’t even clean it."
• "The hygiene of the place is actually appalling I don’t know how they’re even open."
• "Very unhygenic.hair and threads all over the place."
• "Very unhygienic aswell as there was hair all over the seat and dirty water pots everywhere."
• "Seriously, do you guys even clean, EVER?"
• "Discusting and dirty."

Professionalism

Pros:

• "It has been an honour to know her for so many years now. She’s very talented, polite, skilled."
• "They are all professional at what they do and have a lovely attitude."
• "Moving on to the other staff Priya is absolutely amazing very talented and skilled too!"
• "Without a doubt, she is a true expert in her craft."
• "Manjit has treated me so well over the years and genuinely cares about giving you the best results."
• "The Manager and her staff all have gift of fine quality of customer services."
• "Always up to date with techniques and practices."

Cons:

• "This is by far the worst place I've ever for my hair cut. I the had no idea how to deal with curly hair and cut it way to short."
• "Do not go for a pedicure here or any treatment. The therapists have the most awful attitude coupled with lack of skill set."
• "She nearly burned my hair, my hair is very very damaged."
• "Made the mistake of getting a facial done here before I went on holiday and they burned my face using a chemical bleach."
• "Most Workers here have no certificates! Terrible services she doesn’t know what the hell shes doing!"
• "The stuff are clearly not trained because the women took a huge chunk out of my eyebrow."
• "Typical unprofessional salon where they pretend they can do any treatment without actually being qualified."

Pricing

Pros:

• "Prices are good."
• "Great prices and great communication."

Cons:

• "They charged me different price(they said they wrote it wrong 😑)."
• "Was given a different price on arrival then the price list I saw on the website."
• "Terrible prices and service I went there for colour and they told me it will £85 charges because we have to take out and then apply New colour but I went in to another salon on Leagrave Road they charge me £45 plus 100% happy with results."
• "Money taken straight away, lady at the till had no clear idea of pricings or what I wanted."
• "I asked the lady can I have a full look she goes yeah thick and volume (it took 15 minutes) I finished i asked can you fill it in a bit more and she replied extra £5."

Experience

Pros:

• "I have been a client of Xpressions for the past 6 years... I always step out of their salon feeling a hundred times better and so much more confident with my appearance."
• "I would recommend everyone to go visit and I’m sure you’ll have a good experience."
• "Had my Botox and thread lift done here and I am so happy."
• "Also loved how amazing and soft my skin felt after."
• "I have been going to Xpressions for years now and must say they are the best and give an outstanding customer service!"
• "My eyebrows have been meticulously shaped and groomed, resulting in a remarkable transformation."
• "Had my lips done with Xpressions a few hours ago and I am more than pleased with them."