Address: 1 Milburn Rd, Westbourne, Bournemouth BH4 9HJ, United Kingdom
Phone: +441202752550
Rating: 3.7
based on 108 reviews.
Staff Professionalism
Pros:
"Had my first appointment today with Ian Kennedy, and I could not be more pleased with my overall experience."
"Huge thank you to all staff at Westbourne Medical Centre for their incredible efforts in getting the Covid vaccination programme up and running so quickly and efficiently."
"wonderful receptionist saved an epileptic visitor late evening who was not registered and had run out of medication in the space of 15 mins registered him and raised prescription and medication thank you"
"Ian Kennedy’s phyiotherapy skills, knowledge, diagnostic ability and administration of steroid injections is nothing short of magical."
"Brilliant service from the MSK practitioner Ian Kennedy."
"Every member of staff on the front desk and on the phones are very polite friendly and caring well done to them all."
"I also have great admiration for the reception team, who are always helpful and friendly."
Cons:
"the receptionist staff are not nice at all, speaking rude and do lots of mistakes... the receptionist said that actually I do not have any appointment... that happens 2 times... very disappointed with this medical centre"
"RUDE AND ARROGANT response shame on you learn some manners!"
"Terrible surgery, doctors are rude, receptionists provide a Teflon barrier between you and making an appointment."
"Despite my kid being so sick, that she could not even eat, I was denied a quick look from the doctor. I am totally disgusted and horrified from the service received and rude manners of their staff."
"Rudest receptionst. Returned a call from my doctor and when I tried to rearrange all I got was 'I can't do that' she then hung up on me at the end of the phone call without confirming what she had done."
"First time I seen Dr Rala as just registered with the surgery. Total shambles the Dr & receptionists & also head of receptionists. Rude & talk down there nose at you."
"Receptionists are unhelpful, patronising and unsensitive across the telephone."
Appointment System
Pros:
"Having moved to the area in July we had been recommeded to WMC."
"Recently moved from Hertfordshire and have been amazed by this fantastic surgery - friendly and efficient reception staff through to great doctors."
"We are relatively new patients and have been impressed by the service here. The doctor is very professional and the surgery well invested and modern."
"I have been with Westbourne Medical Centre for over 25 years now and have always found the doctors, Nurses and Reception very helpful. Thank you for your care."
"Always very happy with the care and services provided. An example to others on how surgeries should be run and what they should provide all under one roof."
"Love the new SMS appointment solution. Worked brilliantly."
"Never had any problems. I like the use of technology which allows me to book appointments, order prescriptions all online without having to call or make appointments."
Cons:
"Very long waiting times. Had an appointment at 16:40 and still waiting to see a doctor 50 mins later."
"They don't call you back. 4 weeks waiting and still no help given - not even a phone call."
"3 days later no one ever called me to check on me."
"Can never get through to anyone. I've been trying to call for over an hour and it's always line busy."
"Does anyone ever call back? Nope. Can you get through? Nope."
"Called the medical practice today and a highly unsympathetic lady told me the first appointment was on the 12th of March. Today is the 4th of March. It's quicker to arrange a burial than to get into this clinic."
"When you can get an appointment at the surgery, the doctor is always running around an hour late."
Quality of Medical Care
Pros:
"I'm still with them because I just love my GP, she is THE BEST !!!"
"In my experience the reception staff are helpful and the doctors knowledgeable and friendly."
"I have to say with regard to my treatment and the way my wife is dealt with the admin is good and the doctors unfailingly concerned and accepting."
"As always this is an honest review this has to be the most friendly helpful GP practice around the staff are so attentive and literally can’t do enough for you."
"I've been registered with Westbourne Medical Centre since I moved to the UK and I have nothing but good things to say."
"The quality of care provided to me has been outstanding."
"I recently saw Mr Ian Kennedy, physiotherapist, for an evaluation of severe foot pain."
Cons:
"Everyone who works for the health of people is fantastic. In my experience past 2 years, this practice is far away to be a good practice."
"They have given me the wrong medical advice and diagnosis on more than one occasion. Really poor."
"Doctors should be struck of register for years of failures and misdiagnosis Shocking how they failed me. I hope others have not suffered by their hands."
"They have been diagnosing a child's conditions by looking at photos and making mistakes every time."
"For 3 months your doctors gave minimal care or consideration of my father, refusing to visit him, send him for any X-ray or monitor his alleged 'trap' nerve."
"Even the times I have seen a doctor they seem quick to send you away."
"Feeling hopeless and frustrated after my last call, doctor still not able to help and could only increase my meds again (for the third time)."