Address: S Carbrain Rd, Ring Rd, Cumbernauld, Glasgow G67 2UA, United Kingdom
Phone: +441236914280
Rating: 4.5
based on 204 reviews.
Customer Service
Pros:
"Frank is super helpful and got us everything we needed."
"Frank O'Rourke served us, and was brilliant."
"Very nice and fast customer service by Daniel Kimmett."
"Wonderful customer service, very easy to deal with and quick turnaround."
"The team were very helpful and assisted me when I was selling my car."
"Staff at this branch are very helpful and attentive."
"Excellent customer service from this dealership, all members of staff were extremely helpful and professional."
"Hanna In Arnold Clark helped me sell and buy my car this week and she couldn’t have been more helpful."
Cons:
"Called today at 11am to speak to parts dept. Could not be put through due to ringing out. No call, so called back to be told they are now closed. Not good customer service."
"Tried to book car in for urgent repair. Apparently no app before December. Made no attempt to help just told me to try elsewhere."
"Handed car in with intermittent fault. Gave videos of when fault was occurring and when it wasn't. No fault found by Arnold Clark but still charged."
"The salesman said it was paid well before it had been. Funny thing is Brian (Manager) had said I wouldn’t let you drive away in your car purchased if I hadn’t received payment for it."
"Once the car is sold they don't care! I got a car week before Christmas, they told me they would book it back in in January, to get things properly fixed. So June and it's still not properly fixed."
"Turned up to get safety recall issue sorted at 8am. Was told there was no parts for job."
"After purchasing a vehicle from this branch I have been in constant correspondence with the DVLA, due to someone’s incompetence at Arnold Clark."
"Initially nothing too much trouble, but 6 weeks later still awaiting spare wheel and jack."
Vehicle Quality and Selection
Pros:
"Frank helped us through the whole process from start to finish - including sourcing a difficult to obtain Sorrento in grey."
"Just ordered a new Xceed today from Kia/Cumbernauld."
"Outstanding service and customer care from Frank including a test drive, full explanation of all features and benefits of multiple models."
"I can’t fault this dealership...especially a Kia!"
"The car I purchased was going to be delivered in a couple of weeks but Ian went out of his way to drive the car to my local branch himself so I had the car within a couple of days."
"This is my second purchase from Arnold Clark Kia Cumbernauld. After looking at other manufacturers I decided to stay with Kia."
"We have just purchased our gorgeous Kia Sportage from James at the Arnold Clark Kia store in Cumbernauld."
"Recently bought a car from this garage I'm over the moon with it."
Cons:
"Didn’t eventually buy a Kia, but no fault of Iain Kelly, who was a pleasure to deal with, and very helpful/product knowledgable."
"I was impressed by sales person Ian knowledge of new kia ev6 but not with his sales managers efforts to pressurise me into committing to buy car."
"Took the car in (less than a year after buying here) eventually got told 'no fault found' and had to pay £119 'diagnostic fee'."
"I bought a Mercedes here last year with a full not took it for its not today and it failed on really rusted brake pipes."
"Great service bringing the car to my door but I had such a nightmare with them paying my car off."
"Booked in for an MOT drop off time half 9 and specifically told them I needed the car back by half 2 called them at 2 and was told it wouldn’t be ready for half 2 and that they hadn’t started it yet."
"Ordered a car which was supposed to take 2 months for delivery but took a year."
"This is my 6th car over the years dealing with Derek Grant who has vast experience in the car trade, very knowledgeable, friendly, helpful and genuine."
After-Sales Support
Pros:
"Throughout the entire process of purchasing my car, Sophia was absolutely amazing."
"Excellent and speedy service from the start of the buying process to getting the keys."
"Ian Kelly kept in contact, updating me as to the progress of my vehicle delivery."
"My car was in for a warranty repair recently and the customer service I received from the staff at Kia Cumbernauld was absolutely brilliant."
"The service and sales team are an absolute pleasure to deal with."
"Having just picked up a Kia Niro Hybrid this review is intended to describe how Arnold Clark and Mr Ian Kelly in particular assisted us in making this significant investment in as stress reduced way as possible."
"The service is excellent! Ian, he is very friendly, helpful and was very patient with me."
"An excellent service, very helpful from start to finish. Nicky was excellent but so were all the other staff that helped and advised over the few weekends we spent trying to choose our cars."
Cons:
"Terrible aftercare service - one department simply does not talk to the other."
"Unbelievably amateurs, and manipulative too.. told me be txt and card free service was due, then phone call to confirm today."
"I have now wasted 5 hours waiting around for a car key to be programmed (which should have been provided when the car was purchased!) and am still no further forward."
"I bought a Mercedes here last year with a full not took it for its not today and it failed on really rusted brake pipes."
"I’ve been a customer of this branch for 8 years now. Their sales staff have always been very helpful, trying to get me the best deal they can, and if not, helping in other ways."
"Tried to book car in for urgent repair. Apparently no app before December. Explained to staff that I was a nurse & required my car to get to work & also carer for my dad."
"Do not bother trying to sell your car to them on weekends as they wont take it unless the workshop is open why they allow weekend bookings for selling your car to me is a mystery."
"I’ve been a customer of this branch for 8 years now. There seems to be quite a bit of negative impressions online for Arnold Clark, but I’ve never had any cause to complain."