Flear & Thomson Kia Stirling Reviews Summary

Customer Service

Pros:

• "Chris Sheridan was fantastic from start to finish. Nothing was an issue and explained my options both with cars and finance options."
• "Great service provided by Morgan at Flear &Thomson Stirling from the date we ordered our new car until we drove it away from the garage."
• "Very polite, helpful and made buying my car as simple as possible."
• "Chris didn't rush anything and had time to explain everything I needed to know before purchasing the car."
• "The attention to detail from the guys was second to none and I can't thank them enough."
• "Had amazing service from Morgan while buying my new (to me) car."
• "Would highly recommend anyone to buy a car from this branch! Many Thanks!"
• "Chris was great and patient as I went through the loan process."

Cons:

• "So it's now been 10 weeks the car has been off the road. They still haven't told me what's wrong with it."
• "Buyer beware. My Kia Cee'd, bought from Flear and Thomson in 2020, recently developed a significant gearbox leak."
• "Really poor service I had my car booked in for a service and asked the garage to check my stop start as it was not working properly."
• "This is going to be a lengthy review covering all dealings I’ve had with the above dealership. My vehicle is an 18 plate Kia Sorento kx2."
• "Didn't get the impression they wanted to sell cars. The sales people were apparently doing some kind of training."
• "How things change over time..Despite my initial joy with my New Kia Niro the reality of the information provided and the performance of the vehicle has left me despising the vehicle."
• "Took my Kia Rio in for a clunky noise over the christmas period was greeted by Mark the service advisor friendly and check was carried out and parts ordered."
• "I am a Kia driver and have had four of them. Flear and Thomson took over the Stirling Franchise and have dealt with them re purchasing cars and having them serviced there."

Dealership Environment

Pros:

• "The whole process from start to finish was exemplary as was Jimmy to deal with."
• "Overall very good customer service and will use again."
• "James and Craig were both fantastic. Friendly, helpful and no hard sell."
• "Picked my car up from here today at first I was a bit unsure about buying a car 90miles away but the salesman James was brilliant nothing was to much trouble."
• "James made time for us, answered all our questions and was all round helpful."
• "Forbes and Gregor very helpful by providing a courtesy car as my parents unable to pick their new Kia Stonic up due to the current shutdown."
• "I and three members of my family have Kias bought from Flear & Thomson. We always go there for services and MOTs."
• "Very happy with all aspects of my car purchase with Flear and Thomson. Chris was excellent, everything was done as and when he said it would be."

Cons:

• "So after looking around on various websites and show rooms I wanted to trade in my old car for a newish second hand car."
• "I would give zero stars if I could. My car was in for its 3rd service and j was told it needed new break pads and disks all round costing £690ish."
• "No communication between departments meant a 12 week delay in a part being ordered and then reneged on a deal."
• "Bought a Used car from Flear and Thomson in Stirling, sales consultant was a young chap called Calvin very good at his job not a hard sell person."
• "Really poor service I had my car booked in for a service and asked the garage to check my stop start as it was not working properly."
• "I was asked to bring my car a Kia Rio SM66YYZ in for an 9am appointment. This was for a 50,000 mile service which I was told on booking, would take approximately an hour and a half."
• "Had a very wonderful experience at this Kia Service garage very thoughtful and understanding staff explaining the process of my 1st MOT & 30,000 mile service on my Kia Venga."
• "A big thank you to the service department yesterday, I drove over from Falkirk after being advised from Frasers in Falkirk where I had purchased my car."