Arnold Clark Ayr Kia Reviews Summary

Customer Service Experience

Pros:

• "The customer service I received from Jamie Gray was amazing."
• "Andy was excellent at taking me through the process."
• "Stuart Robertson ensured the whole process was stress free and completed in a timely manner."
• "Jamie Grey dealt with all the paper work and answered all our questions in person."
• "Professional and knowledgeable staff, Andy was excellent."
• "Mark is very knowledgeable and kept me up to date with progress throughout."
• "Cameron Currie couldn’t have made the process smoother for me."
• "Megan on the front desk made the whole process so smooth."

Cons:

• "My only criticism is the receptionist... felt like I was being made to feel like I was being cruel."
• "The worse buying experience I have ever had in a car dealership."
• "Billy Cochrane is your typical old school salesman... became very rude and confrontational."
• "Please avoid- THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD."

After Sales and Follow-Up

Pros:

• "He even took time to phone me the day after collection to make sure everything was okay."
• "Follow up calls to ensure all was well, a great experience."
• "Mark has even followed up to make sure everything went to plan."
• "Any questions I had were answered and purchase plans explained by Cameron."

Cons:

• "Can not complain about the Golf R I bought in the first place... my money was a wee bit slow getting cleared."

Knowledge and Expertise

Pros:

• "He was very professional, knowledgeable and kept me updated throughout the whole process."
• "Really lovely guys and such an asset to this branch. I return to John as he is not pushy but tells you how it is."
• "John understands exactly what I’m looking for and there is none of “salesman” chat."
• "Jamie Gray the sales advisor was highly professional, knowledgable."

Cons:

• "Don't be fooled by the Toyota facade when purchasing a used car. You won't have any of your questions answered."

Process and Efficiency

Pros:

• "The whole process stress free, and was great at talking me through the cars spec etc on collection."
• "The sale went through very smoothly and I was kept up to date with my order."
• "This was by far the easiest purchase and handover to date."
• "Cameron Currie the sales advisor was top class. He was very professional, knowledgeable and kept me updated."

Cons:

• "I was very well looked after... but the service at BMW said that no one from Toyota had called."
• "Appointment made for 3.30... Unable to do this as I had other commitments."