Hendy Kia Portsmouth Reviews Summary

Customer Service

Pros:

• "Great experience. Andy was very professional and gave us great advice."
• "Andy and Allie have been so helpful."
• "Craig also kept us well informed throughout."
• "In particular a big shout out to Matt R who was fantastic when helping me order my new car. Helpful, knowledgeable, respectful and funny."
• "The staff were knowledgeable, professional and helpful."
• "Craig Blake pulled out all the stops to get me the car I wanted and went above and beyond to make sure I was happy."
• "Craig was very professional and helpful and informative and sorted all the paperwork to a high standard with a seam free handover."

Product Knowledge

Pros:

• "Allie also demonstrated great knowledge of the car and its features."
• "Allie is a lovely Lady she knows everything about the cars and went out of her way to help set the car up for me nothing was too much trouble thank you Allie."
• "Allie Keers showed me all the key features on the car before I drove away and had already programmed in a reminder for the car to tell me when my service is due."
• "Allie helped me set up all the features on my new car and explained all of them in detail and made everything simple to understand."
• "Allie was also very good indeed in explaining all the controls and in setting up my phone."
• "Allie talked us through all the gizmos and helped set up and personalize our new car to us!"
• "Allie was brilliant and informative as she showed me the workings of the touch screen system and the other instrumentation."

Customer Experience

Pros:

• "I had a follow-up call from Annie 24 hours later to check all was well with the car."
• "Really impressed and a great car."
• "Thank you so much Ali for your help in getting me started on Kia Connect."
• "Will definitely go back in the future and I recommend that you visit for a new or used car."
• "Just collected our 3rd Kia from Matthew..as always we have had an excellent experience from the day of the test drive."
• "Allie was polite and very friendly and makes the handover process a joy."
• "Our new Kia Xceed exceeded our expectations and is a fantastic car."

Follow-Up & Support

Pros:

• "A very positive experience from ordering a New Niro Hybrid to completion of the sale on 30/1/23 from Matthew."
• "Excellent service."
• "Always a wonderful experience at Hendy Kia."
• "The whole process of purchasing a new car was handled sensitively and professionally by Andy in easy to understand language which made me feel confident."
• "Both Matthew & Allie @ Hendy Kia Portsmouth where amazing."
• "Matthew and Allie were both very kind, friendly and helpful."
• "With the help of Allie with her knowledge of all the new gadgets and setting up of the car for me I felt happy driving the car off the forecourt for the first time."