Rosa Massimo - Professional Italian Hair Designer - Bradford Reviews Summary

Staff and Service

Pros:

• "the staff are so friendly and professional."
• "Rosa and Becca are always careful, considerate and respectful of my religious values and do their upmost to make me feel as comfortable as possible."
• "Visited rosa massimo for the first time and safe to say it was the best decision I made."
• "I love going to the salon the staff treat me with respect, always make me feel welcome and make the best hot chocolate!"
• "Rosa massimo never fails to please!!"
• "Absolutely amazing experience. Couldn’t have asked for a better service."
• "All the staff are highly trained and regular upskilling means is as customers get the best newest techniques which makes us look the best."

Cons:

• "I found her manner incredibly rude, brusque and offensive."
• "They didn't tell us to take a seat so we just sat down."
• "Upon entering, nobody approached me or looked my way to acknowledge I was waiting."
• "Ive never met more rude, ill-mannered people in my life."
• "as soon as I walk in I felt a negative environment."
• "The owner is so rude and unprofessional."
• "I have never met such a rude, big headed person in my life."

Privacy and Comfort

Pros:

• "For someone who observes hijab I was able to have my hair cut and styled in a room upstairs."
• "Rosa Massimo’s made me feel so comfortable, especially with their amazing customer service skills."
• "The team is very friendly, open and welcoming."
• "Every single member of the team made me feel welcome and were very professional."
• "The staff are really welcoming and friendly and always give the best advice for hair."
• "Everybody was friendly and the whole experience was fabulous."
• "Defo would highly recommend, amazing people can't do enough to satisfy you and what you want."

Cons:

• "Rosa Massimo ladies only hair salon with MALE staff (thornton rd). If you want total privacy please make sure you ask."
• "I felt like it was rushed and also felt like certain people get better treatment."
• "If you want your time and money to be wasted, Then feel at home with a bunch of noobs."
• "3 members off staff looked at my hair and walked off to consult with each other which was very unprofessional."
• "Very ill mannered staff, rude, unprofessional, no one to greet new customers."
• "So the kirgate trip was a disaster. They told me that it wasn't busy once I came there was such a rush I was told to wait."
• "Never going there again. Incidentally, the town branch is just as bad."

Quality of Hair Services

Pros:

• "Lewis exceeded my expectations and left my hair feeling so fresh and healthy!"
• "Rosa and her team sorted out my overgrown and brassy balayage."
• "Started having my hair done with Becky around 6 months ago and my hair is already in much better condition."
• "I always leave feeling and looking a million dollars...they have done what other hairdressers failed to do."
• "Rosa spent the whole day on my hair, didn’t rush me and was so honest about what would go right with my hair."
• "Had my hair coloured today by Mena and I am so pleased with my end result!!"
• "The team there is extremely skilled in dying and cutting women's hair, and my wife was over the moon with the results."

Cons:

• "I asked for an ashy balayage and my hair was left brassy with highlights all over the place, it wasn't blended at all."
• "After 8h of bleaching, colouring and messing around they burn my hair."
• "Whole thing took 6 hours of my life!! Thought a flippin balayage would take 90 mins max."
• "The colour is completely uneven even though I had a middle parting."
• "She said with your hair I can’t achieve that colour."
• "I'm now having to pay extra to get it sorted by professionals."
• "Colour wasn't what I wanted rushed and hair cut bluntly."

Professionalism and Communication

Pros:

• "Rosa herself has the best personality and always helps each customer who walks in and makes sure they look and feel a million dollars before leaving the salon."
• "Rosa provided a consultation to make sure I was going for a colour that was suited to me and my complexion and Lewis delivered on the most beautiful, coloured and healthy hair."
• "Rosa herself was very friendly and explained each step of the process and kept the health and look of my hair as priority."
• "Rosa is straight talking and will tell you if a colour is not suited or the best way to achieve it without frazling your hair."
• "Excellent service, buzzing atmosphere, Rosa is an amazing lady herself."
• "Thank you to the whole team for keeping professional throughout my process."
• "A special shout out to Rebecca who’s expertise doesn’t go unseen."

Cons:

• "Rosa herself tried to tell me it would take 4 years to lighten my hair and walked off."
• "She clearly needs training in customer care and how to speak to actual humans."
• "Communication very poor to arrange a consultation."
• "The owner is so rude and unprofessional."
• "I have never met such a rude, big headed person in my life."
• "In apology i get a shampoo worth £13! Just a joke!"
• "Waste of me travelling to Bradford and back."