Charters Estate Agents Farnham Reviews Summary

Professionalism and Supportiveness

Pros:

• "I can say without reservation that their team were absolute stars. Very professional and supportive!"
• "The whole process was spread over more than a year but Charters recognised the favourable market changes and recommended all necessary adjustments to ensure compatibility with market trends until a satisfactory conclusion was achieved."
• "We want to share what outstanding service we have had from Charters' Estate Agents in Farnham. From start to finish they have excelled in every aspect, throughout a very challenging sale."
• "We've just sold our property through Charters, Farnham. Henry was our first point of contact & we immediately warmed to him. He was professional, enthusiastic & knowledgeable about the state of the market etc."

Cons:

• "Maintain the appearance or professionalism without executing as such. In initial meetings they over-estimated the value of my property to secure my custom but failed to secure close to it."
• "Absolutely woeful. They cancelled our viewing within 40 minutes of it happening when they knew we was travelling far."

Communication and Updates

Pros:

• "You get a call with an update every week which is invaluable. I would readily recommend Charters for your sake"
• "Throughout our sale, their team communicated with us effectively and competently."
• "Would highly recommend the team as have demonstrated being knowledgable, professional and supportive throughout the entire process from valuation, marketing and then the selling process."
• "Toby treated me with respect and kindness. He showed a thorough knowledge of the property and was willing to find out more on my behalf."

Cons:

• "Despite numerous issues with the service provided the worst was when I was met by someone, unaffiliated with the agents, who had been given the keys and allowed to enter my property unsupervised and without informing me."
• "I've left 1 star off the rating as I did feel at times there could have been more thorough communication with us but it is a minor point in relation to the positives."

Customer Care and Personal Touch

Pros:

• "Charters are simply 'The Best'! I placed my home on with them and it was sold within four days for the full asking price!"
• "The team at Charters negotiated a very difficult sales process for us. Without their hard work and patience we would have pulled out of the sale."
• "We were more than delighted with the service provided by Charters Farnham, in particular, the services of Henry Griffin with our recent house move."
• "Our experience with Charters was extremely positive from the start. Henry and his team were professional and enthusiastic with regard to the sale of our house."

Cons:

• "We cannot recommend them enough. Without them, the sale of the house would have failed. In particular Laura and Ellie went above and beyond their duties."
• "Fantastic Estate Agents. Selling our first home was a little intimidating but Tim and his team supported us all the way, no question was too small."