Address: 317 Brockley Rd, London, SE4 2QZ, United Kingdom
Phone: +442086941441
Rating: 4.5
based on 154 reviews.
Food Quality
Pros:
"The best chips in town by far!"
"Delicious mackerel burger, crispy whole fish with a very generous salad portion in a soft bun and combined with the best chunky crispy chips!"
"The juicy fish with tasty crispy coat soak with a bit lemon juice."
"Proper fish and chips."
"The grilled fish was amazing, moist, fresh and flavoursome."
"Really wonderful vegan fish and chips, wouldn't know the difference really, the batter was lovely and crispy."
"Best haddock & chips in years last night. Fresh succulent fish in tasty batter cooked to perfection."
Cons:
"the chips were stone cold and hard they had not been freshly cooked they had been sitting around."
"The scampi was forgettable, likewise the king prawns that seem miserly at the price."
"Unfortunately the food tasted horrible, there was an underlying taste of burnt food."
"The fish and chips we did receive were swimming in grease."
"I had cod and chips takeaway tonight and it was nothing special."
"The last order I received from them was extremely disappointing... the chips were overcooked, like they had been refried a few times, and my Thai fish cake was nearly black in colour."
"The fish was quite awful. It tasted frozen and had a yellow substance seeping out, almost like half melted butter."
Service
Pros:
"Next time I’ll opt for takeaway as it is slightly less expensive but dining in was great and lovely staff."
"Great customer service and vibe."
"Staff were extremely pleasant considering how busy they are."
"Fab, fast and friendly service from Kyri and the team."
"They said 10 minutes but I was served in 3 by their friendly staff."
"Great service and really good value for money."
"The staff are always really pleasant and friendly."
Cons:
"Every Friday the brockley rock make u wait at least 20mins even if u phone order."
"Waiting times far too long. Staff chat amongst themselves whilst we're waiting to be served."
"Not a good experience tonight. First all the staff ignored me whilst I waited at the window to check the progress of my order."
"Wrong order delivered by just eat."
"Customer service was poor, asked if I had asked for the pie cold."
"Finally she got to my order and the fish I ordered had been forgotten."
"Missed a meal from my order rang them they said they’ll call me back to sort it then proceeded to tell me that they had given it to me, when in fact they didn’t."
Value
Pros:
"Good portion sizes, very reasonably priced."
"No difference in the food quality although delivered a little distance. Food was nice was tasty, hot, not too greasy and a very good portion size."
"Best quality fish 'n' chips (gluten free) and lightly battered calamari with their special home made sweet chilli & ginger sauce/dip."
"The food is definitely good value for money and absolutely worth the price you pay both in terms of taste and portion size."
"Dishes are generous and delicious, good value and good customer service."
Cons:
"this was a complete waste of money I could have got a bargain bucket from kfc for the same price which I think would have been better value for money."
"I was disappointed and angered by the absolutely huge price charged for a portion of large chips - £6.15 - compared to the paltry serving given."
"For all the hype I'd honestly say I feel this places to be a little over rated or perhaps just a little overpriced."
"Chips are great. Though you pay bougie gentrified London prices for them!"
"Would NEVER eat from here again food hadn’t even been heated up saveloys we’re stone cold."
Atmosphere & Cleanliness
Pros:
"We didn't eat in because of covid but from what I saw of the inside it looked quite comfortable and the décor was well planned."
"The place is clean and you're treated really well. Very family and homieeee..."
"They’re really organised and have a really good system."
Cons:
"Not all are treated equally and given the same high quality food and service as others."
"You should treat all your customers EQUALLY regardless of gender or race."
"Good fish and chips but I don't like the fact that they still have closed the eat in section since the start of covid."
Menu Options
Pros:
"One of the establishments where ordering by phone can dramatically increase the quality of food you receive."
"They also sell 'I Broccoli Brockley' bags the vegetarian friendly 'I Heart Brockley' alternative."
"The gluten free options are really great too."
"This place has recently added a vegan menu. It has 'fish steaks' and 'sausages in batter' and chips and more all cooked in a separate fryer."
Cons:
"The veggie options here were limited (but that's not uncommon at fish 'n' chip shops!)"
"They had no vegan sauces."
"Their mushy peas & curry sauce (which are normally plant based items anyway) were not suitable for vegans."
"The veggie / vegan stuff is OK but it's not exactly on par with their fishy stuff."