Westminster House Dental Practice Reviews Summary

Dentist Professionalism

Pros:

• "It really has been a pleasure to be treated by Dr Sarju Tank."
• "She's the blend of skill, patience, and kindness that you didn't know existed in a dentist."
• "Charlene is such a professional you know you are in very good hands..."
• "Dr. Rashida she is a excellent Dr. she makes you feel calm after the injection without a doubt one of the best dentist I have been to in all my years."
• "Dr Payal is an amazing dentist - so friendly, kind and skilled."
• "The dentist (Dr Rajvi Haria) was fantastic and worked wonders."
• "Dr Radhika Varsani is the best dentist you can ask in life."

Cons:

• "She is very rough and does not care if she hurts you!!!"
• "This was by far the roughest dentist I’ve ever been to."
• "Pathetic dentist always late, dismissive and rude."
• "STAY AWAY FROM NATALIJA !!!!!!! I am traumatised and now have a fear of dentists."
• "The Indian dentist is very rude and makes rubbish dentures she does not listen to what you have to say and she is obnoxious."
• "She was alarmist in nature and told me I may need to spend thousands on an implant and other treatments when in fact I only needed a filling."
• "Avoid!!! Very unprofessional and ineffective."

Customer Service

Pros:

• "The practice were very accommodating with fitting my appointments around my work schedule."
• "Online booking system and text confirmation is great."
• "The reception staff are always friendly and welcoming."
• "Everyone at the practice is very friendly."
• "The receptionists are very welcoming and good at their job."
• "Support staff and reception are always friendly and greet you with a smile."
• "The reception staff were kind and efficient."

Cons:

• "Every appointment gets cancelled last minute (on the day, hour beforehand)."
• "It's almost impossible to get through to anyone on the phone now."
• "They refused to see me, saying they have a strict cut off policy and they needed to go for lunch."
• "They made a massive data breach of my sons data and then had to cancel his appointment after he had travelled to attend."
• "I’ve been a patient at this Dental practice for nearly a year because of my work there are times in a emergency I need to be treated on the same day."
• "They always book you in just for 5 minute consultations so you have to come back again later."
• "Worst receptionist, calling for half hour being the only 1 in the queue."

Appointment and Accessibility

Pros:

• "Booking system was very straight forward and was able to see a dentist the very next day."
• "The appointments were always fast, convenient, thorough and the results were incredible!"
• "Nada on reception was very helpful and I felt extremely safe with all the covid procedures that they have in place."
• "Treatment is always carefully explained and options provided without being pushy."
• "Punctual timing ..... Excellent Full understanding of problem Efficient treatment."