Ace Motorcycle Training Reviews Summary

Training Quality

Pros:

• "The instructors were fantastic! They were patient, very knowledgeable and kept the session fun and engaging too."
• "These fellas really know their stuff, they keep you on your toes and drum everything you need to know into you."
• "Training is clear and concise."
• "The instructors could read our body language and taught us at a good pace."
• "Every lesson finishes with a debrief where the instructors give you excellent feedback."
• "The instruction from the staff was top class, clear and easy to understand."
• "Training was superb, always felt safe. Gear and bikes were plentiful and included in the price."

Cons:

• "Today I have lost £130 due to unable to arrive on time, I phoned up and said such and such with already spending 130, was unable to get a refund or a change with discount"
• "In my personal opinion we got ripped off with a lot of money and still never got through our tests because of no consecutive lesson's"
• "A little confusion on some lessons between instructors as example, ride over drains as the bike is destined for it and the other to say avoid them."
• "sometime's not having a lesson for six weeks even though we both paid for fast track"
• "In my experience seemed more bother about the money than getting you through your test"
• "Turned out yesterday instead of giving him his free resit, they basically disguised it as a lesson and gave him his cert after that. Conned out of money."
• "Must say severely disappointed in ace, booked the bike in for fork seals to be done a few weeks ago, they then rang me five days later to say that the headstock bearing had also gone."

Customer Service

Pros:

• "each and every member of staff were extremely helpful"
• "Been to Ace for bike lessons for my full bike license, can't praise these guys enough for their knowledge, patience and attitude to the whole experience."
• "Staff extremely helpful, knowledgeable and constructive with fair criticism all in the pursuit of improving your riding whether a beginner or experienced."
• "All the staff are helpful, friendly and very experienced"
• "Team are friendly and happy to help answering any questions you have."
• "The guys are always very welcoming and a brew is always offered"
• "Really friendly bunch of guys and great instructors"

Cons:

• "DO NOT GO!"
• "Arrogant staff. My son went there and explained he was preparing for his A2 test but with another instructor. They told him when he fails, he can go to them."
• "The worst service i have ever had, me and our friend was planning on doing our full test there and totally changed our mind"
• "This isn't be the last of this and that's for sure! Horrible horrible people"
• "The manager is rude and crude and unwilling to resolve any issues"

Value for Money

Pros:

• "I also did my training with Ace and I always buy my kit from them as well as their prices are very reasonable."
• "The shop is well stocked with clothing, helmets, accessories and bikes at reasonable prices."
• "got a good range of motorcycle gear at a reasonable price very sociable staff and helpful"
• "Cost me around £600 in total to go from no experience to the full class A, which includes the CBT, lessons and test fees."
• "They are excellent value, not charlatans and you never get the impression that they are making you jump through unnecessary loops just to get more cash from you."
• "Brilliant company who never try to sell you anything that you don't need or want."
• "Fantastic guys who really care about road safety and teaching the riders properly."

Cons:

• "Expensive rates, but they work hard for the time billed."
• "Lied through there teeth bought a bike bought all the gear which came to 850!!! 3 weeks later bike broke down they give me 400 pound back"
• "Bikes were rough and a mess it was also over priced"